Rancho Grande Hyundai


Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

208 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
89% Would Recommend
100% Business Response
Latest Review 3 days ago
Michael G. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Great experience started with Tony and continued with the mechanics!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/20/2017 10:55 AM
Ann F. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why are we repeating questions ?"
yes
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/18/2017 04:19 PM
Lisa S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean Dealership. Friendly staff."
I had a great experience. My service advisor Steve Sharps was exceptional!! Very attentive and great with follow through. I'll be back!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 09:56 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/18/2017

Lisa,

Thank you so much for the great SureCritic review!  I will let steve know he did a great job!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Thank you
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 09:53 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/18/2017

Perfect!!  I will let Steve know how much you appreciated that!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Kim B. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friend good service great people!"
got My 2011Sonata (extended warranty that was extended by Hyundai) serviced, they do a good work.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/07/2017 12:54 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/09/2017

Thank you so much for the 5-star SureCritic review!  I will let the team know they did a great job!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/18/2017

Thank you so much for the great SureCritic review.  I will let the team know they did a 5 star job!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Ed A. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review"
Chris was very friendly and helpful. My car was done in a timely manner. I am a satisfied customer
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/05/2017 10:05 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/09/2017

Thank you Ed - I will let Chris know he did a great job!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
Yes. Service manager Tony was excellent!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/03/2017 07:41 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/04/2017

Thank you so much for the 5 Star SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Verified Customer on 08/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"On my personal and friend experience this dealer is one of the worst"
no comments
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/03/2017 06:13 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 08/04/2017

Mrs. Clary - I am so sorry you're not please with our service department.  We are always here to talk if you need us.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Barbara C. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasure"
Thank you for taking care of my car in a timely manner!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 07/31/2017 03:01 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 07/31/2017

Barbara - Thank you so much for the 5 star SureCritic review!  I will let the team know they did a great job!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Michelle C. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Chris got the process started and finished with a smile!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/27/2017 08:26 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 07/28/2017

Thank you so much for the great SureCritic review!  I will let Chris and the team know they did a 5 star job.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Patricia D. on 07/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Shuttle service to and from our home."
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 07/21/2017 09:45 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 07/24/2017

Thank you for the SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Dan R. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2012 Tucson Richison "
Shuttle
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/04/2017 12:39 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 07/05/2017

Dan,

Thanks you so much for the great SureCritic review!  

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Barbara H. on 07/04/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"n/a"
n/a
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/29/2017
Service Type: Repair
Review Created: 07/04/2017 10:04 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 07/05/2017

Barb,

Thank you for taking the time to complete the SureCritic review. I just left you a voicemail, and wanted to take the time to respond thoroughly to your comments.  Please get back to me at your earliest convenience.

Best,
Tony Leonardo

Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Verified Customer on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
RGH has meet my expectations and have been easy to work with, and I love that they wash my car!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 06/30/2017 05:36 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 06/30/2017

Thank you for the great SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Verified Customer on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review of service"
Would recommend to other vehicle owners
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/26/2017 07:11 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 06/26/2017

Thank you so much for taking the time to complete the SureCritic review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Rebecca R. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice people "
Very nice people very helpful
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/23/2017 12:35 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 06/23/2017

Thank you very much for the great SureCritic review!  I will let Steve and the team know they did a great job.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Gerald A. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean and courteous."
I have been hear several times for service and I have no complaints.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 03:06 PM
Tony L., Service Manager at Rancho Grande Hyundai responded on 06/20/2017

Thank you very much for the great SureCritic Review!

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Kent E. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Everyone I interacted with was professional, courteous and friendly. Having my car washed was a very nice bonus. Thanks for a great repair experience!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 10:44 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 06/20/2017

Thank you so much for the positive SureCritic review!  I will let Chris and the team know they did a great job.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Christine B. on 06/20/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"60,000 mile check took two days"
Poor scheduling estimates
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 10:30 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 06/20/2017

Thank you for taking the time to complete our SureCritic review.  I want to apologize that the vehicle took longer than anticipated, but glad your advisor did the right thing by providing you with complimentary alternate transportation.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
Brian R. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees seem like they really want to help you, rather than just wanting your business."
The employees seem like they really want to help you, rather than just wanting your business. Everyone was happy which always makes an experience a lot better
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/16/2017 09:38 AM
Tony L., Service Manager at Rancho Grande Hyundai responded on 06/20/2017

Thank you so much for your positive SureCritic review!  I will let Steve and his team know they did a great job.

Best,

Tony Leonardo
Service Manager
Rancho Grande Motors
tleonardo@ranchograndemotors.com
805-597-5574
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