Randall Automotive


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

507 Reviews

100% Would Recommend
Latest Review almost 2 years ago

Alex L. on 08/24/2014
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"Honesty and quality of work"
Been here a couple times now and they always explain in detail and with patience, the work they're going to be doing. First time I was there was for a front axle. A bunch of other things needed to be done to fix it after the initial statement was made. They honored the initial statement and saved me 2-3 times as much as it would have cost me for some unforeseen issues that cropped up.

During this visit, all I wanted was an oil change yet they took the time, for free, to clear up my near 10 year old head lights from the yellow coloring. These guys are fantastic and I would recommend them to anyone!!
Service Date: 08/13/2013
Review Created: 08/24/2014 09:21 AM
Jon K. on 07/16/2014
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"The Kipp's"
Thanks again for checking out the issue we recentally had with our second car. We wouldn't take it to anyone else keep up the good wprk.
Vehicle: Buick Regal
Service Date: 07/08/2014
Review Created: 07/16/2014 08:49 AM
Phyllis C. on 07/06/2014
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"Thanks for Quick & Reliable Service"
Craig & his crew have ben our only go to fix it shop for over 20 years. We reward his honesty, vast knowledge of autos with our loyalty to his business. Thank you.
Vehicle: Jeep Grand Cherokee
Service Date: 06/23/2014
Review Created: 07/06/2014 04:03 PM
Mike W. on 06/29/2014
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"Super Service"
Nobody in these feedback reviews ever mentions how great Randall's is in on finding parts that has been discontinued by GM. They can stand next to your car and listen and tell you what your problem is even without lifting up the hood. There is nothing that Jason can't fixed and they are the best repair shop here in Lansing. I am so glad that they are around because I would never think of going anywhere else.
Vehicle: Pontiac Bonneville
Service Date: 06/27/2014
Review Created: 06/29/2014 10:58 AM
Laura H. on 06/27/2014
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"Wonderful service "
Everyone was very welcoming and easy to talk to on the phone. They finished the work on my car in a VERY timely fashion!
Vehicle: Chevrolet Cavalier
Service Date: 06/25/2014
Review Created: 06/27/2014 07:48 PM
Ronald S. on 06/27/2014
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"Excellent Service"
Craig, You and your staff are always there for us and we truly appreciate your honesty and promptness!
Vehicle: Chevrolet Impala
Service Date: 06/25/2014
Review Created: 06/27/2014 06:51 AM
Nicole S. on 06/26/2014
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"Great customer service"
Craig always explains the problem and process for repair and allows me to make an informed decision.
Vehicle: Toyota Prius
Service Date: 06/24/2014
Review Created: 06/26/2014 04:12 AM
Kelly V. on 06/25/2014
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Jerry said the repair this business made was effective.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 05/29/2014
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Abhishek B. on 06/24/2014
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"Friendly and honest"
This was my first visit to Randall. They were very helpful, friendly and gave me an honest opinion.
Vehicle: Mazda 3
Service Date: 06/19/2014
Review Created: 06/24/2014 08:13 AM
Brooks M. on 06/24/2014
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Brooks said the personnel communicate well, and they are nice.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 05/28/2014
Review Created: 06/24/2014
This review was collected via phone interview by Customer Research Inc.
Wayne P. on 06/24/2014
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Wayne said this business is able to get the customer in and out quickly. The service is great.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 06/17/2014
Review Created: 06/24/2014
This review was collected via phone interview by Customer Research Inc.
Rick L. on 06/24/2014
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Rick said he has known Rick for years and he trusts him. He never tries to up sell him.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/05/2014
Review Created: 06/24/2014
This review was collected via phone interview by Customer Research Inc.
James A. on 06/23/2014
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James said this business does good work. They are quick and do it at a reasonable price. They are professional and courteous.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 06/11/2014
Review Created: 06/23/2014
This review was collected via phone interview by Customer Research Inc.
Eleanor G. on 06/21/2014
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Eleanor said her experience was great and everything was fine.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 05/30/2014
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
Jerry C. on 06/21/2014
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Jerry said the service was excellent.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 06/05/2014
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
Kirk T. on 06/19/2014
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"Service is great"
Love this place.
Vehicle: Hyundai Elantra Touring
Service Date: 06/19/2014
Review Created: 06/19/2014 07:55 PM
Caroline W. on 06/19/2014
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"Excellent, quick service"
Jason and Craig are the best! Honest, up-front; they told me I didn't need everything done at once. I had front brakes done, and they told me I didn't need the rears done right away...that they'd check them next time I came in for service. I asked about radiator flush; they checked and it was fine for now, but they'd check again next time I came in.
I had made an appt. on line. When I brought my car in, they got it in right away.
Vehicle: Buick Lucerne
Service Date: 06/17/2014
Review Created: 06/19/2014 05:02 AM
Josh G. on 06/16/2014
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"good price and job done well"
They offered several different repair scenarios and the pros/cons of each along with the out the door price of each. my car still had a small issue after the repair and they fixed it with no aditional cost.
Vehicle: GMC Yukon XL
Service Date: 06/06/2014
Review Created: 06/16/2014 06:01 AM
The Randall A. at Randall Automotive responded on 06/16/2014

Josh, we appreciate your understanding in dealing with the noise issue after the repairs were completed. While we strive to make sure everthing is good to go at the time the repairs are done, once in a great while we have issues where the parts don't cooperate. Thank you for giving us the oportunity to make sure your vehicle is operating properly.

Thank you,
The Randall Automotive Team

Anthony B. on 06/14/2014
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"friendly service"
the guys did a great job and was very helpful
Vehicle: Ford Taurus
Service Date: 06/13/2014
Review Created: 06/14/2014 03:18 PM
Ron F. on 06/10/2014
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Spoke with Ron's wife. She said she received great service.
Vehicle: Chevrolet Lumina APV
Category: Service
Service Date: 06/09/2014
Review Created: 06/10/2014
This review was collected via phone interview by Customer Research Inc.
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