Good Afternoon Ms. Carlson! We appreciate your feedback on your experience at our store.
We have researched your history to gather information from both your purchases so we can respond to your concern and learn from this experience. We have found that according to our records you received 38,132 miles out of the tires we removed on 5/13/2014. This information was taken from your receipt #81142 dated 12/22/2010 when the tires were originally put on, the mileage was recorded on that invoice as 86,651; and your receipt #44969 dated 5/13/2014 the date we removed the tires, the mileage recorded on this invoice was 124,783. I understand from your email this mileage was different from what you had found. Please let us know if you are finding a discrepancy from the information I gave you in this email. The tires we removed were rated at 40,000 mile tires. Please be aware ratings are a rating, which means that is the mileage you should see out of the tires if everything is kept in perfect condition (tire rotations, air pressure, alignment, suspension parts) and under normal driving conditions. The mileage you received compared to the rating is very good. The $12.85/tire credit for two tires they have offered to give to you is for the back tires which measured 4/32. This is not an adjustment discount from the manufacturer, this is a customer satisfaction discount offered from us. Your tires would not have qualified for an adjustment from the manufacturer. According to our records the tires we removed had been rotated at our store three times. We offer free rotations with every tire purchase and these rotations should be done every 5,000 to help extend tire life.
We very much appreciate that you have been a loyal customer over the last several years. We hope we have explained our position to your satisfaction. You have a choice where to take your vehicle, and we hope that you will give us the opportunity to continue to service your automotive needs. If you have any further questions or need further clarification, please call me at the store. Have a great day!
Reeves Tire & Automotive Company