Rick Case Hyundai Roswell


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1307 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 2.7916667/5Overall Rating 2.7916667/5rating 2.7916667rating 2.7916667rating 2.7916667
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
91% Would Recommend
100% Business Response
Latest Review about 5 hours ago
William I. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super service "
Best as always
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 02:01 PM
Penelope E. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
A+
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 12:34 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/19/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Dorothy P. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer Service was good but wish Rick Case Hyundai dealerships had a more convenience location in Alpharetta"
customer service was better
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 06:05 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/19/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Best customer service...around. Thanks!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 09:10 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/15/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dept"
work done on time, pleasant waiting area. will continue to use this dealership
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/14/2017 07:03 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/15/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Kurt Y. on 09/13/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Generally friendly, knowledgeable "
See page before! Guy, fairly new to service took care of me even after hours (7:15) and did an awesome job!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/13/2017 04:28 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/14/2017

Thank you for your input. We will use this as a training tool for our staff

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Mark V. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Fast, friendly service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 11:49 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/12/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Monica C. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
I worked with Donnie who was awesome. He gave me a breakdown of all the work my car needed, explained all my out of pocket expenses up front and kept his word. This was my first time bringing car here and I'll definitely go be back.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 11:25 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/12/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Stephen H. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Always a pleasure dealing with Andrew.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 11:19 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/12/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Matthew E. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best place to go to take care of my Hyundai"
The customer service, product line and most of all, the staff are all top-shelf. They work as a team and set the customer service bar higher *every* time I go there. Here's the real kicker - every time I go there, I *know* ahead of time that I'll be treated right with no surprises.....and they *still* manage to blow me away with a great customer service experience.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 10:35 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/12/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Donnie is great to work with and honest."
Donnie is a wonderful service associate. Always pleasant and honest.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 08:55 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/12/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Steven A. on 09/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Satisfied"
review earlier screen
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/11/2017 07:23 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/11/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Rene L. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer service "
great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/10/2017 05:41 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/11/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Jason C. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent service"
Warranty repairs were handled appropriately.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/09/2017 08:27 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/11/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Deborah B. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and thorough."
I have always been pleased with the service I have received here.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/09/2017 06:19 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/09/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick friendly service "
Happy with the service but the service department is very difficult to get a hold of on the phone.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/08/2017 07:50 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/09/2017

Thank you for your input

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Sheldon W. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Yes
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 11:38 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/08/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great - thorough service"
Excellent
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 10:16 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/08/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best ever!"
Excellent customer service.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/07/2017 07:20 PM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/08/2017

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Stacy P. on 09/07/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Elantra"
I think the service is good but the car is questionable due to issues ...a couple of dangerous safety issues my daughter has faced.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 10:12 AM
Steve P., Service Manager at Rick Case Hyundai Roswell responded on 09/07/2017

Thank you for your input

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
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