Riley & Sons Collision & Mechanical Specialists


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

406 Reviews

99% Would Recommend
Latest Review 5 days ago
Mathew M. on 06/19/2017
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Mathew said they did a good job.
Vehicle: Ford Mustang
Category: Service
Service Date: 05/18/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Amanda W. on 06/16/2017
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"Great"
Quick and friendly
Vehicle: Chevrolet Cavalier
Service Date: 04/25/2017
Review Created: 06/16/2017 07:37 PM
H. M. on 06/14/2017
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Spoke with Grace. She said this business is fantastic, and her whole family goes to them. They are the best in the county.
Vehicle: Buick LeSabre
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Wayne F. on 06/13/2017
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Wayne said they were prompt and professional. The business was good and they finished the work that same day.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/08/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Ashley R. on 06/07/2017
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Ashley said their service is great.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 05/18/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Arlene D. on 06/06/2017
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Spoke with Don. He said he was extremely satisfied with the service provided by this business.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/18/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Eric R. on 05/19/2017
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Eric said his overall experience was good. The business has worked on a few different vehicles for him. They always do a great job. The service was finished in a timely manner. Their staff is nice and professional to deal with.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 05/11/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Stephen S. on 05/06/2017
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Stephen said the business is on time, informative, and they communicated well.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/05/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Janet S. on 04/22/2017
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Janet said the business was excellent.
Vehicle: GMC Canyon
Category: Service
Service Date: 04/21/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Jeff E. on 04/14/2017
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Jeff said the business was excellent and the service was outstanding.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 03/21/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Angela F. on 04/01/2017
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Angela said the employees made sure her vehicle was working properly.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 03/31/2017
Review Created: 04/01/2017
This review was collected via phone interview by Customer Research Inc.
Rick W. on 03/31/2017
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Rick said this business was quick and they had good prices.
Vehicle: Honda Civic
Category: Service
Service Date: 03/27/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Robin H. on 03/31/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Robin said she had this business replace a starter for her since she could not get to it. She is not happy with the price she was charged for the repair. A starter for that vehicle should cost $70. This business charged her $192 for the starter and that was way too much. It does not take that long to install a starter. She watched the video and it only takes 3 minutes. They overcharged her for the oil pan gasket. She ended up paying close to $500 for a starter.
Vehicle: Pontiac G6
Category: Service
Service Date: 03/27/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 04/04/2017

Robin: I am very sorry that you were not please.  I did review your file and I was glad to find that our service writer did communicate the price to you before the repairs were started and that you did approve the repair.  Please know if you ever have questions about pricing we can provide other options.  If the service writer would have known that you were looking for a lower price we could have priced you a USED part instead of a new one.  However, in most cases with starters a used option is not recommended.  Also, I assure you that it takes way more than 3 minutes to install a started on your vehicle.  I also saw that your total bill covered not only the started but the repair of an oil/trans leak.  It is always our goal that every customer leaves satisfied, when that does not happen we take it very seriously.

Dave T. on 03/22/2017
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Dave said the business provided great work.
Vehicle: Ford Explorer
Category: Service
Service Date: 03/08/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Alexis F. on 03/21/2017
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Alexis said this business is very quick at what they do. Everything has come back perfect and she has never had any issues. Everybody on staff is very friendly.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 03/09/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
Larry S. on 03/20/2017
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Spoke with Irene. She said she and Larry always have a good experience with this business. The personnel do what they want to do and they do it well. She never has to take the vehicle back to have any issues resolved. They always work around her schedule because of her job.
Vehicle: Chevrolet Silverado Classic
Category: Service
Service Date: 03/17/2017
Review Created: 03/20/2017
This review was collected via phone interview by Customer Research Inc.
Darlene S. on 03/18/2017
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"competent and courteous staff"
I have been impressed with service received
Vehicle: Honda Accord
Service Date: 03/17/2017
Review Created: 03/18/2017 06:35 AM
Peggy D. on 03/15/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Peggy's husband. He said he is very upset at the fact that he was given a price and after the work it was a lot more. They said they forgot to add something. He spoke with the manager and he is still upset. He will not recommend this facility because that was not fair.
Vehicle: Pontiac Montana SV6
Category: Service
Service Date: 03/06/2017
Review Created: 03/15/2017
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 03/20/2017

I am very sorry that you were not satisfied.  I know my staff had quoted you around $42 for a synthetic oil change, and when your husband came in he added a tire rotation.  The addition cost was for the tire rotation that he added on.  I was glad to see that my that my customer service rep gave an additional $10 off when your concern was voiced.  It is always goal that our customer leave 100% satisfied. 

Nicole D. on 02/25/2017
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"Dodge Durango Checkup"
I cannot express how happy I am with Zack at Riley & Sons. He is the BEST! I bought this Dodge Durango for my daughter and I wanted him to check it over and tell me if I made a good buy and if not what needed fixed. He checked it from stem to stern and let me know what it needed and what it didn't. Made me so happy to know I made a good buy. He took care of the small things that needed fixed and recommended someone for the one thing they do not fix. Debbie is always so friendly and got me in the same day as I called. I recommend Riley & Sons to EVERYONE I meet. I will never use another place for any of my vehicles!
Vehicle: Dodge Durango
Service Date: 02/17/2017
Review Created: 02/25/2017 11:36 AM
John R. on 02/23/2017
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John said they do excellent work and if he does not like the work, he does not have to pay for it.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 02/21/2017
Review Created: 02/23/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 406 in total