Riley & Sons Collision & Mechanical Specialists


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

411 Reviews

99% Would Recommend
Latest Review 16 days ago
Steve R. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good work - good price"
It seems I can count on you guys to give me the best price anywhere. Thanks
Vehicle: Chevrolet HHR
Service Date: 06/29/2017
Review Created: 07/06/2017 11:50 AM
Andrew S. on 07/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Andrew said this business was helpful and he got his vehicle back on time.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 06/29/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Pam T. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Pam said they have always had great service at this business. They are quick and she has never had an issue. Trevor was exceptionally helpful, he sent her pictures of the damage and got back to her numerous times. She really appreciated that.
Vehicle: Ford Taurus
Category: Service
Service Date: 06/29/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Terry T. on 06/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Terry said she had an appointment with this business and they got the job done within the estimated time. They were courteous and reliable. They did what she asked of them.
Vehicle: Buick Rendezvous
Category: Service
Service Date: 06/26/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
Lani D. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lani said he's a long time customer of this business. He's always been happy and he's never had a complaint.
Vehicle: Pontiac Aztek
Category: Service
Service Date: 05/18/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Mathew M. on 06/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mathew said they did a good job.
Vehicle: Ford Mustang
Category: Service
Service Date: 05/18/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Amanda W. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Quick and friendly
Vehicle: Chevrolet Cavalier
Service Date: 04/25/2017
Review Created: 06/16/2017 07:37 PM
H. M. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Grace. She said this business is fantastic, and her whole family goes to them. They are the best in the county.
Vehicle: Buick LeSabre
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Wayne F. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wayne said they were prompt and professional. The business was good and they finished the work that same day.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/08/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Ashley R. on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ashley said their service is great.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 05/18/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Arlene D. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Don. He said he was extremely satisfied with the service provided by this business.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/18/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Eric R. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said his overall experience was good. The business has worked on a few different vehicles for him. They always do a great job. The service was finished in a timely manner. Their staff is nice and professional to deal with.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 05/11/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Stephen S. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stephen said the business is on time, informative, and they communicated well.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/05/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Janet S. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Janet said the business was excellent.
Vehicle: GMC Canyon
Category: Service
Service Date: 04/21/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Jeff E. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeff said the business was excellent and the service was outstanding.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 03/21/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Angela F. on 04/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Angela said the employees made sure her vehicle was working properly.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 03/31/2017
Review Created: 04/01/2017
This review was collected via phone interview by Customer Research Inc.
Rick W. on 03/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rick said this business was quick and they had good prices.
Vehicle: Honda Civic
Category: Service
Service Date: 03/27/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Robin H. on 03/31/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Robin said she had this business replace a starter for her since she could not get to it. She is not happy with the price she was charged for the repair. A starter for that vehicle should cost $70. This business charged her $192 for the starter and that was way too much. It does not take that long to install a starter. She watched the video and it only takes 3 minutes. They overcharged her for the oil pan gasket. She ended up paying close to $500 for a starter.
Vehicle: Pontiac G6
Category: Service
Service Date: 03/27/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
David D. at Riley & Sons Collision & Mechanical Specialists responded on 04/04/2017

Robin: I am very sorry that you were not please.  I did review your file and I was glad to find that our service writer did communicate the price to you before the repairs were started and that you did approve the repair.  Please know if you ever have questions about pricing we can provide other options.  If the service writer would have known that you were looking for a lower price we could have priced you a USED part instead of a new one.  However, in most cases with starters a used option is not recommended.  Also, I assure you that it takes way more than 3 minutes to install a started on your vehicle.  I also saw that your total bill covered not only the started but the repair of an oil/trans leak.  It is always our goal that every customer leaves satisfied, when that does not happen we take it very seriously.

Dave T. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dave said the business provided great work.
Vehicle: Ford Explorer
Category: Service
Service Date: 03/08/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Alexis F. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alexis said this business is very quick at what they do. Everything has come back perfect and she has never had any issues. Everybody on staff is very friendly.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 03/09/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 411 in total