Roberson RV


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

668 Reviews

98% Would Recommend
Latest Review 30 days ago

Jasper B. on 11/09/2016
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"BEWARE"
Horrible customer service! Very unethical and unprofessional. Very rude when talking to customers and buyers. BEWARE! I would never recommend this company to anyone for anything! Would love to give minus stars.
Service Date: 11/09/2016
Review Created: 11/09/2016 02:10 PM
Kevin W. on 10/30/2015
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"Untruthful and didn't deliver what they sold me"
The wife and I responded to their ad, via the internet, but when we arrive they (Pete) told us they just sold it but they would show us the one they just sold and he can order one for us and it would be delivered within a month.
Well we got it two months later, in time to store it for winter, and the cushions are vinyl and not cloth like the one they (Pete) showed us.
I'm extremely disgusted with Roberson RV and wouldn't recommend anybody to do business with them !!!
FYI the camper they are still advertising the same camper via the internet.
Service Date: 10/30/2015
Review Created: 10/30/2015 06:43 PM
Brad W. on 04/23/2015
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"Don't do business with them"
We stopped by just to look -- and they told us if we bought from them we would not need to pay sales tax (we were moving from Washington to Oregon). We made a deal (based on the sales tax savings) even though we didn't need the unit for a few months. Two days before we were to pick up the unit and start living in it -- they called to say the bank would not accept our Oregon residency and we would have to pay sales tax. What a nightmare. They basically lied to us to get us to do a deal with them. We ended up finding the same unit in Portland at Camping World for thousands less (and paid sales tax and still saved money) Do drive to Portland and save thousands. I would never recommend Roberson -- ever -- for any reason
Service Date: 04/22/2015
Review Created: 04/23/2015 01:02 PM
Harlow R. on 03/26/2014
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Harlow said he has been coming to this business for years and he is always treated kindly and respectfully. Dwayne is really good at what he does and he was very helpful. He appreciates the work Casey performed on his vehicle.
Category: Service
Service Date: 03/20/2014
Review Created: 03/26/2014
This review was collected via phone interview by Customer Research Inc.
David H. on 03/21/2014
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David said he was getting ready to sell his vehicle so he took it to this business for them to look at it. They placed a lot of telephone calls for him. The staff was friendly. They offered him a senior discount and they did not have to because he did not even know about it. The work seems to be very high quality. He had to wait for them to order a part and they told him when it came in. They were done when they said. They did a good job and everything went very well.
Category: Service
Service Date: 03/12/2014
Review Created: 03/21/2014
This review was collected via phone interview by Customer Research Inc.
William J. on 03/19/2014
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William said the staff fixed everything to his satisfaction. The service advisor is very nice.
Category: Service
Service Date: 03/17/2014
Review Created: 03/19/2014
This review was collected via phone interview by Customer Research Inc.
Wayne G. on 03/11/2014
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Wayne said he was very satisfied.
Category: Service
Service Date: 03/07/2014
Review Created: 03/11/2014
This review was collected via phone interview by Customer Research Inc.
Alec D. on 03/11/2014
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Alec said the business did a great job.
Category: Service
Service Date: 03/07/2014
Review Created: 03/11/2014
This review was collected via phone interview by Customer Research Inc.
Ed W. on 03/11/2014
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Ed said everything was great.
Category: Service
Service Date: 03/07/2014
Review Created: 03/11/2014
This review was collected via phone interview by Customer Research Inc.
Ronald P. on 03/07/2014
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Ronald said he is treated very nicely and fairly at this business.
Category: Service
Service Date: 02/27/2014
Review Created: 03/07/2014
This review was collected via phone interview by Customer Research Inc.
Steve N. on 03/07/2014
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Spoke with Nancy. She said she was not happy with her overall service experience or the quality of work because she had to take her vehicle back since it was leaking water. She is looking for resolution.
Category: Service
Service Date: 03/05/2014
Review Created: 03/07/2014
This review was collected via phone interview by Customer Research Inc.
Robert B. on 03/04/2014
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Spoke with Robert's wife. She said the gentleman helping with the paperwork got the customers mixed up at times. The vehicle will not be delivered until Friday.
Category: Sales
Sales Date: 02/26/2014
Review Created: 03/04/2014
This review was collected via phone interview by Customer Research Inc.
Paul S. on 03/04/2014
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Paul said the service advisor he worked with was very diligent. He did just what he said he was going to do. He had been to another place and they were very unprofessional. The other business was not even on time. He really appreciates all of their help at this business.
Category: Service
Service Date: 02/18/2014
Review Created: 03/04/2014
This review was collected via phone interview by Customer Research Inc.
John F. on 03/03/2014
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John said they have been doing business for 15 years and has always been good. He is unsure if he is satisfied with the quality of the repair since he has not looked at the vehicle well yet.
Category: Service
Service Date: 02/28/2014
Review Created: 03/03/2014
This review was collected via phone interview by Customer Research Inc.
Curtis S. on 02/27/2014
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Curtis said this business is pleasant to deal with and they addressed all the problems. Duane and Tracy were very professional.
Category: Service
Service Date: 02/20/2014
Review Created: 02/27/2014
This review was collected via phone interview by Customer Research Inc.
Ronald F. on 02/26/2014
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Ronald said Tom and the business did a great job. There was no financing, but he was satisfied with the paperwork. He heard about this business at an RV show.
Category: Sales
Sales Date: 02/21/2014
Review Created: 02/26/2014
This review was collected via phone interview by Customer Research Inc.
Dana A. on 02/13/2014
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Spoke with Debra. She said it was easy to get an appointment. Everything was good.
Category: Service
Service Date: 02/10/2014
Review Created: 02/13/2014
This review was collected via phone interview by Customer Research Inc.
Larry K. on 02/12/2014
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Larry said they do a good job every time.
Category: Service
Service Date: 01/31/2014
Review Created: 02/12/2014
This review was collected via phone interview by Customer Research Inc.
Richard R. on 02/10/2014
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Spoke with Richard's wife. She said they were good to her. They fixed all of her problems.
Category: Service
Service Date: 01/31/2014
Review Created: 02/10/2014
This review was collected via phone interview by Customer Research Inc.
Douglas D. on 02/08/2014
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Spoke with Ruth. She said everything went smoothly at this business. After she looked over the vehicle, there was a flat tire on it after she took it home. She would like this business to be more aware of issues like that.
Category: Sales
Sales Date: 01/28/2014
Review Created: 02/08/2014
This review was collected via phone interview by Customer Research Inc.
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