Rogers Hyundai is your Chicago, IL Hyundai Dealer. We are located near the I-90 Express and I-55 junction on South Michigan Ave. Call us today to schedule your next visit, or check out our website for more info! Rogers Hyundai is your Chicago, IL Hyundai Dealer. We are located near the I-90 Express and I-55 junction on South Michigan Ave. Call us today to schedule your next visit, or check out our website for more info!
Around 1 PM, I realized I hadn't heard from them at all and was getting a little worried, since I told them needed to pick the car up by 3 PM and had not yet been contacted to confirm the service. I called the service desk, left a message and no response. I am VERY CLEAR that I will be in meetings and unavailable until 3 PM. At 2:54 PM (while in a meeting) I finally get a phone call back saying that the work is COMPLETED and I can come pick it up. No extension or way to get back in touch with that guy. At this point I'm a bit worried about what was done since we discussed two options, one cheaper and one more expensive. I call the service desk, no one picks up. I call 4 times, still no answer. I finally desperately call sales and they put me through to service, but it's the wrong extension. Finally, I decide to call an Uber because I cannot be late to my appointment I told them about that I need my car for, I'll sort it out when I get there. Never mind that now I'm out $20 to get back to the dealership.
Finally, on the way there, the service guy calls and confirms that they picked the most expensive option (surprise, surprise) and chastises me for having the wrong number on the form. I GAVE HIM THE RIGHT NUMBER. He makes it sound like they tried to reach me for hours and just went ahead with the work. At this point I'm mildly irritated, but just need to pick up my car.
When I walk into the dealership, I was greeted with a sexist remark by a salesperson. I turned the wrong way towards service and he was very disparaging. I was in such a hurry to get my car, I tried to ignore it and just hoped for the best. But then the cashier doesn't have my paperwork, no one can find my service guy and I'm waiting around like an idiot for 15 minutes. Finally someone pages him and he appears from the bowels of the dealership with my paperwork. He knew I had somewhere to be and it was urgent when I picked up the car. We had literally talked on the phone minutes earlier!
When I get home to check my old phone, there is exactly one missed call and NO VOICEMAIL. Now I'm extremely irritated and writing this review because that guy made me feel like it was my fault. Why didn't he update my phone number in the system? I feel taken advantage of and laughed at. Terrible experience and I will never service my car here again. Beyond that, it took MONTHS for this appointment to be scheduled. Really poor experience that I won't recommend to others.
TL;DR:
* Ignored my updated phone number and called old one (never left voicemail)
* Ignored the paper I signed saying I wanted to sign off on the estimate before work was done
* Chose the MOST expensive option for service without consulting me
* Did not offer to reimburse my transportation back to the dealership
* Sexist remark from sales team when I entered the dealership
* Disorganized when I arrived (couldn't find paperwork, service desk was empty)