business image

Rt Clapp of Oak Ridge

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,276 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Nearly 100 Years of Customer Service
Since 1914, motorists in East Tennessee have counted on RT Clapp to keep their cars on the road. In keeping with our tradition of state-of-the-art expertise and customer service, we're building a presence on the Web that will allow existing
Nearly 100 Years of Customer Service
Since 1914, motorists in East Tennessee have counted on RT Clapp to keep their cars on the road. In keeping with our tradition of state-of-the-art expertise and customer service, we're building a presence on the Web that will allow existing customers to review their vehicles' service history, schedule service appointments, and contact us 24-7.
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(865) 482-2428

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1025 Oak Ridge Tpke Oak Ridge, TN 37830-8808
Rt Clapp of Oak Ridge's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,276 Reviews)

TR
gravatar
TOM R.
Knoxville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2016
verified customerVerified Customer
Remove Oil Plug
The oil drain plug on my daughter's card could not be loosened by me to drain her oil. RT Clapp had changed the oil previously and both the oil filter and drain plug for tightened beyond specifications. I had to bring the car back to RT Clapp for them to remove the drain plug since it was not loosening up and in fact the metal on head of the plug was stripping off. On the plus side, RT Clapp was able to perform maintenance on the car right away. In the end, RT Clapp changed the oil again, remove the original drain plug and replaced it with an oversized plug since they had to drill it out. To add insult to injury, they charged for the oil change and only gave a five dollar discount. I have been going to RT Clapp for a number of years and this was beyond a simple mistake for one of their mechanics to over tightening car parts. I should never have been charged for this mistake by them. My continued business with them is in question.
Not Recommended
The RT Clapp T. from Rt Clapp of Oak Ridge responded on 05/16/2016 11:44 AM

I personally called and spoke with Mr. Rizy first thing this morning. I explained that we replaced oil drain plug with orginal size plug. Assured him that no damage was done to oil pan. We did agree to refund cost of last oil change service. Hopefully we have resolved any future concerns he has with our services. We value him and all our customers.
Valerie White

Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(230 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(550 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,819 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(333 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.