Scarff's Automotive Inc


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

73 Reviews

96% Would Recommend
Latest Review 17 days ago
Frances D. on 06/09/2017
Recommended badge inactive Recommended
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Frances said this business was kind of pricey.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/02/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Dennis S. at Scarff's Automotive Inc responded on 06/13/2017

Frances,

We're so sorry to hear of your disastisfaction.  After looking at your invoice, you had Air Conditioning repairs, an electrical repair and a filter. Air Conditioning and electrical system are the most expensive systems on a vehicle. I can assure that you received a fair and competitive price.

We always try to accommodate our customers as completely as possible, like including a shuttle for you from Lenexa to Olathe while your vehicle is being repaired.

We were most suprised at your complaint of the pricing, that was really paid by the used car dealer that sold you the vehicle.

Ryon W. on 06/08/2017
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Ryon said their service was good.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/22/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
Frank K. on 05/27/2017
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Spoke with Sharon. She said this business had nice people.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 05/25/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
Erik B. on 05/25/2017
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Erik said the staff were courteous. They were extremely speedy.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 05/23/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Jacob S. on 05/23/2017
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Jacob said the staff at this business were very knowledgeable and they helped save him money. He would recommend them for service.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 05/16/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Justin A. on 05/20/2017
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Justin said there were no hassles when dealing with the business.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 05/12/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Marilyn B. on 05/17/2017
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"02 GMC"
Electrical issue. Got me fixed. Very pleased
Vehicle: GMC Sierra
Service Date: 05/16/2017
Review Created: 05/17/2017 09:00 PM
Dan P. on 05/05/2017
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Dan said this business provided good service.
Vehicle: Hummer H2
Category: Service
Service Date: 05/02/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Tamesha J. on 04/28/2017
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Tamesha said they did everything she asked. There were no problems or attitude. They answered her questions, they worked with her in a timely manner and were very professional.
Vehicle: Dodge Charger
Category: Service
Service Date: 04/26/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
John B. on 04/28/2017
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John said they were nice people.
Vehicle: Chrysler 300
Category: Service
Service Date: 04/21/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Tyler G. on 04/28/2017
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Spoke with Cathy. She said Tyler seemed to be pretty happy with the service this business provided.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/21/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Wendy L. on 04/28/2017
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Wendy said they did a wonderful job.
Vehicle: Lexus ES 350
Category: Service
Service Date: 04/26/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
James R. on 04/27/2017
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James said the business took care of everything quickly. The employees were really nice.
Vehicle: Honda Accord
Category: Service
Service Date: 04/26/2017
Review Created: 04/27/2017
This review was collected via phone interview by Customer Research Inc.
Samantha B. on 04/25/2017
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Samantha said the business did really well. The mechanic gave her an estimate, with a best case and a worst case.
Vehicle: Toyota Yaris
Category: Service
Service Date: 04/11/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Neesha J. on 04/21/2017
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Spoke with Eric. He said the business is and has good customer service.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/13/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Dean H. on 04/19/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Came for the basics, got more than I bargained for"
Came here because of a good recommendation from a friend, but I was very disappointed. I just wanted an oil change, tire rotation and check tire alignment. Not only do I feel over charged but he also came back with a lot of troubling news and $1,000 of suggested repairs. Thanks buddy, but next time only do the job that you were asked to do, and try to have competitive prices...
Vehicle: Buick Regal
Service Date: 04/14/2017
Review Created: 04/19/2017 08:14 AM
Ryon W. on 04/19/2017
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Ryon said he would recommend the business for service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 03/24/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Justin S. on 04/19/2017
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Justin said the business was excellent.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 03/31/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Brian W. on 04/08/2017
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Brian said this business was able to get his vehicle repaired at no extra charge because he was covered by his warranty.
Vehicle: Kia Forte
Category: Service
Service Date: 04/06/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Jim K. on 03/31/2017
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Jim said the work was on time and it was an easy business to work with.
Vehicle: Saturn Vue
Category: Service
Service Date: 03/27/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 73 in total