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Scott's Auto Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,227 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

We are a Better Business Bureau Accredited auto shop with an A+ rating. We are a family-run business providing automotive repair and maintenance services for over 30 years.

Copy & paste link to verify BBB accreditation: http://goo.gl/qFnKd
We are a Better Business Bureau Accredited auto shop with an A+ rating. We are a family-run business providing automotive repair and maintenance services for over 30 years.

Copy & paste link to verify BBB accreditation: http://goo.gl/qFnKd

Categories
Auto Maintenance, Repair Shop, Car Maintenance
Contact
(678) 947-4040

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
820 Peachtree Parkway Cumming, GA 30041
Scott's Auto Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,227 Reviews)

BS
gravatar
Bruce S.
Suwanee, GA
Mercedes-Benz ML350
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2013
verified customer Verified Customer
Was not treated well at all
Took my car in for service twice in the 2 weeks and spent over $1,500. The second time I was charged for Emissions and it was never done. When I went back, they questioned me about if I had paid for it. They could have looked on the invoice and seen that I did. Not mad that they didn't do the work, but how they drilled me that I may not have paid for it. NOT happen the way I was treated. Not sure if I'm going to continue going there.
Not Recommended
Scott M. from Scott's Auto Center responded on 10/16/2013 07:23 AM

Bruce,
          I looked into what happend on your last visit and im VERY sorry for our mistake. I have talked with both the service advisor (Bob) and the Mechanic (Jon) Jon is a new employee to our company and is still learning our procedures he did not put your ticket in the EMI bin he put it in the completed bin. So the service advisor thought every thing was completed. As far as bob asking you if it had been paid for  without him checking history first is not our normal procedure. Bob often trys to do to much at one time and can come across the wrong way. He is very sorry about what happend. We appreciate and value your business. Please give us another opportuinty to earn your business. As a small token of our appreciation on your next visit we will give you a free oil change and car wash.
  Sincerely:  Scott Muse  (Owner)

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