I first went their because he's part of a networking group that I'm in so I thought, I'll support his business.
After spending almost $4k in two months on my vehicles (without a single thank you or shout out at our weekly meeting), I expressed that I wasn't happy with having to go back again for the same issue, to his shop manager last week. AJ called me afterwards and told me to come pick up my truck, he doesn't want to do business with me and that it was my fault my truck (275k miles) was having so many problems. This is in complete contrast to when I first took it to him and he told me that it's normal for it to be having problems because of the mileage.
If you want to go somewhere where the owner appreciates your business, DON'T GO TO AJ at Signature Total Car Care.
This vehicle came in with brakes metal to metal, we had to replace rotors and pads, it later came in with a tremendous knoking sound in rear differential, upon inspection we found the spider gears had broken and had got caught up into the ring and pinion gears causing damage to them. I informed John that the least expensive way to repair this was to find a used differential, we found one for $900 and including labor, additional parts, including sales tax the repair was around $1500. John stated that he was going through some financal challenges and would only have half the money upon completin and the rest he would pay the following week. I agreed to it and when we completed the repairs I expressed my concern that the engine was mis-firing and will cause additional damage. The technican and I agreed this vehice was neglected on its normal service intervals. The remainder of the balance wasn't paid the following week as promised but was paid the week after. A few weeks later John brought the vehicle in for the engine mis-fire, we replaced spark plugs and ignition coils. John was shown the damaged old coils. Later the vehicle was returned for running rough, test showed a fuel/air mixture sensor failure. We rplaced the sensor for just the cost of the part. As it turns out John wasn't able to pay for the part and he was told no problem pay for it when you can. A few days later John came into the shop very upset because he had a coolant leak. It was determined that he had a lower radiator hose leaking, (we had never removed it or worked around it), I called John to give him the estimate for the repair he declined the work. I then stated that we were just the messenger and that if he wants to point the finger at who is respnsible for all the services required to keep this vehicle running in a short period of time, he should point it to himself, this vehicle should have been better maintained. I never ever stated that I woudn't service his vehicles.