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Scott's Auto Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,227 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

We are a Better Business Bureau Accredited auto shop with an A+ rating. We are a family-run business providing automotive repair and maintenance services for over 30 years.

Copy & paste link to verify BBB accreditation: http://goo.gl/qFnKd
We are a Better Business Bureau Accredited auto shop with an A+ rating. We are a family-run business providing automotive repair and maintenance services for over 30 years.

Copy & paste link to verify BBB accreditation: http://goo.gl/qFnKd

Categories
Auto Maintenance, Repair Shop, Car Maintenance
Contact
(678) 947-4040

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
820 Peachtree Parkway Cumming, GA 30041
Scott's Auto Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,227 Reviews)

JB
gravatar
Jim B.
Alpharetta, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2014
verified customer Verified Customer
Communication needs improvement
I brought my car in around 8:30 am. They we're bust which I took as a good sign and I was told they would diagnose my car before Noon. I went to work and had not heard from them by 1:30 so I called them. I was then told it would be this afternoon or the next morning. The next day rolls around and no call. I call them at 2:00 pm and they said they were waiting on some final information from the tech. At that point I made other arrangements to have the car towed to another group. They called with the diagnosis (which was ultimately correct) and we're friendly and understanding about the move and said they would have the car ready. I received a call later saying if I didn't like the service or price of the new group they would tow me back to their center at no charge. The following day I received a call asking for $89 diagnostic payment. I was silent for just a moment and the CSR asked if I had been told about it when I dropped off the car. I told her I had not been told of the charge. She voluntarily offered to waive the charge but I paid it as work and time had been done. Overall, I might give Scott's another chance as the diagnosis was confirmed and the price was in line for the work that was needed to be done. Improvement in time estimation and keeping the customer informed by keeping call back times needs some improvement.
Recommended
Scott M. from Scott's Auto Center responded on 01/20/2014 01:47 PM


Jim,
Thank you for responding to our survey. You are absolutely right. You should have received one or two follow up calls. I have been addressing this issue for the last couple of months and have hired an employee to handle follow up calls. Obviously that person needs to be replaced. We appreciate your business and would like another chance to earn it if you would give us another shot.

Thank You!
Scott

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