Mr Reed showed up at the end of the day on a friday and asked for a Missouri Vehicle Inspection. With only 45 minutes of our day remaining we accommodate him. While the inspection is going on he asked if we could diagnose why his truck that was running poorly. I explained our diagnostic charge and mentioned that there may not be enough time left in the day to get it fixed even if we had enough time to properly diagnose. At closing time we had diagnosed his problem and he was told that we would stay late to make the repair at which time he seemed grateful. 1 hour after closing time his truck was repaired.
As a shop I believe we went above and beyond to make sure Mr Reed was taken care of. With the repair that was made it seems to be in-line with any other shop in this area. Not sure why he is so unhappy. While talking with Mr Reed during his repair he had complained about every other shop in the area and that no would could satisfy him, that he was overcharged and poor workmanship. I'm not sure that any repair shop could ever please Mr Reed.