Scruggs Automotive Repair - Elma


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

169 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
94% Business Response
Latest Review 4 days ago
Richard S. on 09/22/2017
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Richard said the staff was nice and courteous. They did good work.
Vehicle: Saturn Ion
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/26/2017

Thank you Richard for your review

The Team @ Scruggs Auto- Elma

Doug B. on 09/15/2017
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"NYS inspection"
Friendly and fast.. great service, thanks
Vehicle: Subaru Legacy
Service Date: 09/14/2017
Review Created: 09/15/2017 10:16 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/15/2017

Thank you Doug for your review , glad to hear you are happy with our service.

The Team @ Scruggs Auto-Elma

Ellie K. on 09/14/2017
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"Inspection and Help was Great!"
I got my inspection done at Scrugg's and they checked a few things out on my car for me. They were efficient and very helpful. Margaret was great to speak with and very knowledgeable. I am happy that I was able to go to them for my car care!
Vehicle: Ford Escape
Service Date: 09/13/2017
Review Created: 09/14/2017 06:24 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/14/2017

Hi Ellie, Thank you so much for taking the time to write this review . We are so glad that you are happy with our service & thank you for being our customer.

The Team At Scruggs Auto-Elma

Michael H. on 09/07/2017
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Michael said everything went great during his visit to this business.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 08/30/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/15/2017

Hi Michael glad that all was great with your visit. Glad we could take care of your vehicle.

The Team @ Scruggs Auto -Elma

Jacob K. on 09/07/2017
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Jacob said everything was good.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 09/01/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/15/2017

Thank you Jacob for your review.

The Team @ Scruggs Auto-Elma

Rick M. on 09/06/2017
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"The Business itself"
I'm happy to be a customer with you.
Vehicle: Kia Sportage
Service Date: 08/24/2017
Review Created: 09/06/2017 08:17 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/15/2017

Thank you Rick . We will work hard at keeping you happy. Thank you for your business.

The Team @ Scruggs Auto- Elma

Colleen O. on 09/03/2017
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"great service"
Excellent service. Definitely would recommend Scruggs to friends!!
Vehicle: Ford Escape
Service Date: 09/01/2017
Review Created: 09/03/2017 08:19 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/15/2017

Thank you . We are so glad your our customer. Thank you for trusting us with your vehicle.

The Team @ Scruggs Auto- Elma

Michael W. on 09/03/2017
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"Quality of service personnel"
I only had an inspection but was impressed with the people, their knowledge, the offerings and the speed at which things were done. I will have all of my routine service done at Scruggs
Vehicle: Chevrolet Colorado
Service Date: 09/01/2017
Review Created: 09/03/2017 05:08 AM
Chris T. on 08/31/2017
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"Great service"
Scruggs is the only place I will go for alignments. They do a great job and really make sure everything is dialed in the best possible.
Vehicle: MINI Cooper Hardtop
Service Date: 08/29/2017
Review Created: 08/31/2017 04:02 PM
Brian H. on 08/30/2017
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Brian said this business did a very good job. They were thorough.
Vehicle: Nissan Armada
Category: Service
Service Date: 08/28/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/15/2017

Thank you  Brian for your review. Glad you are happy with our service.

The Team @ Scruggs Auto- Elma

Norman H. on 08/30/2017
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Norman said the employees were very nice. They were very thorough with the service.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/29/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Destiny S. on 08/29/2017
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Destiny said she was very happy and pleased with the experience she had during her visit to this business. Josh took care of her and made sure she felt safe driving her vehicle. He diagnosed the issue properly and didn't try to take advantage of the fact that she is a young woman like the other facilities she has been to. He was personable and even showed her on a white board where the leak in her vehicle was coming from. She was completely satisfied and she will definitely be back.
Vehicle: Nissan Altima
Category: Service
Service Date: 08/25/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Bill M. on 08/24/2017
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"Had 1PM Appt, car serviced immediately !! That's great service !!!"
I will certainly return, pervious owner (Flynn's) gave the same great service, its much appreciated !!
Have a nice day !!!
😎😎👍👍🥇🥇
Vehicle: smart fortwo
Service Date: 08/24/2017
Review Created: 08/24/2017 10:13 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/28/2017

Thank you Bill for your review, so glad you will  be back.. We appreciate your  business. 

The Team at Scruggs Auto- Elma

Randy S. on 08/23/2017
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"Always professional whenever I visit."
This visit was to fix a clerical error that occurred during my NYS inspection. I was in and out in five minutes just as promised and of course there was no charge. Thanks again.
Vehicle: Toyota Camry
Service Date: 08/18/2017
Review Created: 08/23/2017 04:30 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/24/2017

Thanks for coming in Randy.  Im glad we could get that fixed.  Sorry for any confusion

Micheal G. on 08/18/2017
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"Knowledgeable mechanics "
Great service. Office greeter very friendly.
Vehicle: Jeep Liberty
Service Date: 08/18/2017
Review Created: 08/18/2017 08:51 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/22/2017

Thank you Michael for your review. We are so glad you are happy with our service.. 

The Team @ Scruggs Auto- Elma

Payton S. on 08/18/2017
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Spoke with Michael. He said they are very personable and provided great customer service.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 08/16/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/06/2017

Thank you Michael . we are so glad you are happy with our service. Thank you for being our customer.

The Team @ Scruggs Auto- Elma

Richard S. on 08/17/2017
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Richard said his overall experience was good.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/31/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/06/2017

Thank you Richard for your review. 

The Team @ Scruggs Auto- Elma

Roger S. on 08/15/2017
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Roger said this business provided very good service.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 08/11/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 09/26/2017

Thank you  Roger. Glad you are happy with the service.

The Team @ Scruggs Auto-Elma

Mark P. on 08/11/2017
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"Seriously"
They didn't have splenda for my coffee! Why would you offer coffee and not have splenda?!? SMH
Vehicle: Ford Fusion
Service Date: 08/10/2017
Review Created: 08/11/2017 05:14 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/24/2017

I special ordered some Splenda for you.  

Chuck E. on 08/10/2017
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"Great Service"
Service here has always been great. Walley does a great job. Like how things have been modernized since it's changed from Flynn's.
Vehicle: Kia Optima
Service Date: 08/09/2017
Review Created: 08/10/2017 02:30 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/11/2017

Thank you Chuck for your feed back, and we so agree that Wally is a great tech we wouldn't trade him for anything. We are glad to hear that you are pleased with our service . Thank You for being our customer.

The Team @ Scruggs Auto-Elma

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