Scruggs Automotive Repair - Elma


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

150 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
96% Business Response
Latest Review 1 day ago
Micheal G. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable mechanics "
Great service. Office greeter very friendly.
Vehicle: Jeep Liberty
Service Date: 08/18/2017
Review Created: 08/18/2017 08:51 PM
Mark P. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Seriously"
They didn't have splenda for my coffee! Why would you offer coffee and not have splenda?!? SMH
Vehicle: Ford Fusion
Service Date: 08/10/2017
Review Created: 08/11/2017 05:14 AM
Chuck E. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service here has always been great. Walley does a great job. Like how things have been modernized since it's changed from Flynn's.
Vehicle: Kia Optima
Service Date: 08/09/2017
Review Created: 08/10/2017 02:30 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/11/2017

Thank you Chuck for your feed back, and we so agree that Wally is a great tech we wouldn't trade him for anything. We are glad to hear that you are pleased with our service . Thank You for being our customer.

The Team @ Scruggs Auto-Elma

Jim and Kathy K. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, and we trust them ! "
Work was done fast and they do the job so fast. You can trust they will get job done at a reasonable time.
Vehicle: Volkswagen Jetta Sedan
Service Date: 08/09/2017
Review Created: 08/10/2017 06:14 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/11/2017

Thank you for your review , It is our pleasure to take care of your families vehicles. Thank You

The Team @ Scruggs Auto-Elma

David and Shelly G. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ford explorer checkup"
Friendly and honest service very thorough.
Vehicle: Ford Explorer
Service Date: 08/08/2017
Review Created: 08/09/2017 09:20 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/09/2017

Thank you for your review.

Todd H. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"another GREAT job"
Timely and reasonable pricing - along with great service, again!! :)
Thanks - you have our recommendations!
Vehicle: Dodge Durango
Service Date: 08/04/2017
Review Created: 08/06/2017 12:22 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/08/2017

Thank you glad we were able to take care of you & get your vehicle back to you quickly , so glad that the truck allowed us to get it to you quickly , sometimes you just don't know how it could go with exhaust manifold gasket replacement. Thank you for the review..

The Team @ Scruggs Auto- Elma

Gary G. on 08/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Gary said the business did a great job.
Category: Service
Service Date: 07/24/2017
Review Created: 08/03/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 08/08/2017

Thank you Gary. Glad that you trusted us with your vehicle .

The Team @ Scruggs - Elma

Don and Shirley S. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"thank you"
Thanks for your speedy inspection of my car. I appreciate your service.
Vehicle: Toyota RAV4
Service Date: 07/20/2017
Review Created: 07/21/2017 05:43 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

Thats what we do.  Glad we could get you going.

Xander I. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good alignment "
I brought my lowered Tahoe in for an alignment and they did a great job with it. Most shops push back or are difficult about a vehicle with modified suspension, but they had no problems working on the vehicle and were great about communicating.
Vehicle: Chevrolet Tahoe
Service Date: 07/19/2017
Review Created: 07/21/2017 04:15 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

We love working on modified vehicles.  We've been specializing in them for years.  Thanks for coming by.

David and Shelly G. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Margaret was outstanding with her customer service!Very professional and friendly.
Vehicle: Saab 9-5
Service Date: 07/19/2017
Review Created: 07/20/2017 09:12 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

Thanks for coming in.  We are so glad we could take care of your vehicle

Elaine M. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Auto Inspection"
Got the job done in a timely and efficient manner, with excellent feedback afterwards. Pleasant waiting area helps. Courteous staff.
Vehicle: Honda Accord
Service Date: 07/18/2017
Review Created: 07/19/2017 02:04 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

WE appreciate the feedback.  See you next time.

Regina F. on 07/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Regina said everything was done to her satisfaction.
Vehicle: Buick Lucerne
Category: Service
Service Date: 06/22/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

This is what we like to hear.  We try very hard to keep our customers happy

Randy S. on 07/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very friendly and curtious to their cutomers"
This is my second visit to Scruggs Automotive and I've been happy with the service and promptness. The only reason I didn't rate this a 5 star is my incoming mileage for this visit was the same as my last visit this past January. I'm not sure who is supposed to update that but it wasn't accomplished.
Vehicle: Toyota Camry
Service Date: 07/14/2017
Review Created: 07/16/2017 06:04 PM
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

Thanks for coming in.  I apologize for that mileage error.  We are working to correct that situation.

Charles E. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Mary. She said this business was accommodating and convenient.
Category: Service
Service Date: 06/28/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

Thanks for coming in.  We are glad we could get you back on the road.

Tom And Jeannette K. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeannette said Margaret was very thorough in explaining anything. She said she felt comfortable with the mechanic. She is happy with the new rewards program.
Vehicle: Ford Explorer
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

Thanks for the feedback.  I'm glad you like the new rewards program.  

Russell J. on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Russell said this business was great. He thanked Margaret for all of her help. They are a local business and he would recommend them to everyone he knows.
Vehicle: Subaru Forester
Category: Service
Service Date: 06/30/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

We love referrals!  Thanks for the feedback

John R. on 07/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Loraine. She said the service was quick and efficient. She would visit them again. It was a positive experience.
Vehicle: Toyota Sienna
Category: Service
Service Date: 07/05/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

We try hard to make it a great atmosphere here.  We are so glad it was a good experience for you.

Joan F. on 07/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joan said this business was very good.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/03/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

Thanks Joan.  

Julie H. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great vehicle care. Great customer service."
My vehicle was taken right on time for the scheduled oil change and because I was near due for tire rotation, Margaret squeezed that in for me at the same time, saving me a return visit.
Vehicle: Chevrolet TrailBlazer
Service Date: 07/03/2017
Review Created: 07/06/2017 11:10 AM
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

Thanks Julie.  We appreciate the business and the feedback.

Payton S. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Michael. He said the customer service at this business is outstanding. He would definitely return to this business as well as recommend them to others.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 06/30/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Jeff S. at Scruggs Automotive Repair - Elma responded on 07/24/2017

We are so glad we could get you taken care of.
Displaying Review 1 - 20 of 150 in total