Review for Shadow Lake Collision Center
Thomas M. on 05/03/2012
Thomas said that this is the second time that he has brought his vehicle into this business. The first time they did not fix it correctly, so it needed to be brought in for this visit. By the end of this visit they were still unsure if this would solve the issue and he is very unhappy with the work not being done. He was also told this visit would only take twenty minutes, however, it ended up taking an hour and a half for reasons they did not disclose to him. It is because of how much longer it took that he did not consider himself to be kept adequately informed and why he was not satisfied with the courtesy and communication. He was not satisfied with the person that prepared the estimate for reasons he did not wish to elaborate on. He would not recommend them for these reasons.
Service Date: 04/04/2012
Review Created: 05/03/2012
This review was collected via phone interview by Customer Research Inc.