ReScore Reviews™ (7)

ReScore
Overall Rating 3.4285729/5Overall Rating 3.4285729/5Overall Rating 3.4285729/5rating 3.4285729rating 3.4285729
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
94% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Do good job and almost always wash my car before I pick it up !!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 05:30 PM
Patricia Z. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT PLACE TO DO BUSINESS WITH!!"
Great place to get service! Friendly staff, knowledgeable techs, pleasant place to wait while work is being done.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 12:44 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Thank you for all your kind words!!

Erin Briggs
Customer Relations Manager
716-664-0201
Donald D. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love Shults Hyundai Service"
The service staff is very caring, and my Sante Fe was ready, early ... and washed!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 03:08 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Free car washes anytime for you!

Erin Briggs
Customer Relations Manager
716-664-0201
Kelly D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service center individuals are always very helpful and courteous. They make sure everything is done properly and on time.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:30 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Thanks for the awesome review!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Loyal customer"
Great service and friendly staff
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:05 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Thanks for the 5 star review!

Erin Briggs
Customer Relations Manager
716-664-0201
James H. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service, and courtescy personnel"
Friendly and understanding customer service personnel, great service, quick and easy.
Vehicle: 2010 Hyundai Elantra To
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/14/2017 07:33 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/18/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
CHARLES S. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The gentleman that took care of me was very friendly and my car was done in a timely manor..they got me coffee and let me know when the car would be done..very nice waiting room. I would recommend this business to a friend.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/06/2017 12:10 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/07/2017

We are so glad you had a comfortable stay!  Please see us again!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 08/03/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"So what did they do exactly?"
Car was called in for undercoating but I don't see any. Maybe the product was a clear coating?
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/03/2017 06:03 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/07/2017

It is indeed a clear undercoat.  Our service manager will be calling to answer any questions you may have about the product.

Erin Briggs
Customer Relations Manager
716-664-0201
ROBERT B. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people and great service"
You are in good hands with the staff at Ed Shults Hyundai , especialy Mike Butterfield in sales
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/01/2017 06:13 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 08/07/2017

We are so glad you enjoy purchasing and servicing your Hyundai's with us.  Mike is definitely a valuable asset here at Shults!

Erin Briggs
Customer Relations Manager
716-664-0201
Mary D. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SERVICE DEPT"
VERY POLITE, FRIENDLY,THOROUGH WORKERS THERE! THEY DO NOT TRY TO SELL ME SOMETHING I DON'T REALLY NEED(& MY SPOUSE) & GET A CAR WASH ON EACH VEHICLE,WHEN THEY'RE DONE, TO BOOT!!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/27/2017 11:46 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/28/2017

We are glad we can make your vehicle servicing enjoyable and easy!

Erin Briggs
Customer Relations Manager
716-664-0201
Verified Customer on 07/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible service"
I'm not happy with service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/25/2017 08:14 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/27/2017

I apologize that you are frustrated with your recent experience here.  The service manager will be calling the number you provided to follow up with you.

Erin Briggs
Customer Relations Manager
716-664-0201
Samuel G. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT EXPERIENCE"
PERFECTO
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/25/2017 11:33 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/27/2017

Gee thanks!  We think you are super fantastic!

Erin Briggs
Customer Relations Manager
716-664-0201
Patricia Z. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!!!"
Pleasure doing business with Ed Shults Hyundai. The staff is friendly, polite and very willing to assist in any way they can!!! Service is fast and friendly and if it is going to take longer than expected they are very up front in giving you this info. The waiting area is very pleasant with coffee and usually some goodies if you want. This is a great place to purchase a vehicle as well as get your follow-up service taken care of .............
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/17/2017 09:19 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/21/2017

Thanks Patricia!  We are so glad you enjoy your stay

Erin Briggs
Customer Relations Manager
716-664-0201
Martha H. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Service was completed as scheduled and in a timely manner
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/17/2017 06:53 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/21/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
Lana H. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service."
I appreciate the "extras" that they do for their customers, including the courtesy check and putting on my registration sticker at my request.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/13/2017 12:50 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/21/2017

Anytime!  We are glad we can help!

Erin Briggs
Customer Relations Manager
716-664-0201
JAN M. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attentive "
I have always been given great service when buying or getting my cars serviced.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/13/2017 12:22 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/21/2017

Thanks for the great review!

Erin Briggs
Customer Relations Manager
716-664-0201
John G. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Professional and Knowlegable Staff is what makes Ed Shults Hyundai!!!!"
As long as Ed Shults senior management maintains the wisdom to partner with their current professional staff, I will continue my relationship with them!!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 07/12/2017 01:08 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/21/2017

We will continue to meet and exceed your expectations of us!  Thank you for your loyalty!

Erin Briggs
Customer Relations Manager
716-664-0201
Ray H. on 07/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my Santa Fe"
yes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/29/2017
Service Type: Repair
Review Created: 07/03/2017 10:33 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 07/11/2017

We are so happy we could accomodate you!

Erin Briggs
Customer Relations Manager
716-664-0201
Audrey B. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
The Shults Service team is always responsive to my concerns with my vehicle and solves it promptly.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/27/2017
Service Type: Maintenance
Review Created: 06/30/2017 11:35 AM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 06/30/2017

We are glad we can take the worry out of your vehicle maintenance!

Erin Briggs
Customer Relations Manager
716-664-0201
Jamie S. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great waiting room great staff"
The staff were pleasant and helpful. The waiting room was very pleasant.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/26/2017
Service Type: Repair
Review Created: 06/28/2017 05:24 PM
Erin B., Customer Relations Manager at Ed Shults Hyundai responded on 06/30/2017

We are pleased yo enjoy our new facility!

Erin Briggs
Customer Relations Manager
716-664-0201
Displaying Review 1 - 20 of 233 in total