Sound Ford

When a customer comes in for a concern and asks you to complete simple maintnance it would be a good idea to complete that maintenance rather then forgetting and telling me you did...... An Invoice of what was done would be nice too... I traded out of my Ford Because of the poor service experience at this dealer!!

I went to Sound Ford to purchase a new Ford Fusion hybrid and my dealer, Bob Hansen, was nothing but helpful. He set a great tone of respect by always calling me Lt Wilson, which is my rank in the military. Although this wasn't necessary, it sets a professional tone. He also never rushed me on making any decisions and was a straight shooter about financing options and which were the best for me. Overall a great experience.

I brought my vehicle in to be looked at and after my multipoint inspection I was told I needed to have my cat converters replaced. I was asked if my check engine light came on, which it had not... I was then told it would be roughly 3000$, and that the part was 2400$. It would take a week to get the part there. I asked for an itemized quote with part numbers. I was sent a quote with no data on the parts. I emailed back and received no response. I called about the part quote some hours later and was sent the part information. The part was only 1800$ everywhere I looked online. I emailed back again asking for more details on the parts cost. Still no response. So, I called and was passed on to the part department who confirmed the price, but said that was the wrong part. The right part was actually 2000$ which was 400$ less then what I was quoted. They said they were going to speak to the people helping me and never got back to me. At no point did anyone mention that something else was probably wrong with my car that caused my cat converters to fail or that it was odd that my check engine light never came on in the first place. I had my car towed to another location to be fixed. It is already working.

I was pleased that the tech took the time to understand my issues with my truck. It apears that everything i wanted repaired was taken care of on time. If i could only suggest one thing and that would be to wash all cars after service. I'm spoiled from a different dealer on my car....

Your service is consistently excellent. Your staff is professional, knowledgeable and prompt. The only reason you have not earned the full 5 stars is because at most dealerships we have brought our vehicles to always seem to wash and vacuum our cars. A very nice touch!