ReScore Reviews™ (2)
97% Would Recommend
Latest Review 8 days ago
Review for Eastport Shell
Kathy W. on 09/07/2012
"Kind of expensive"
$247.20 labor to replace water pump!!! This job shouldn't take much more than one hour based on discussion with other mechanics & online research.
Vehicle: Chevrolet Lumina
Service Date: 09/06/2012
Review Created: 09/07/2012 08:00 AM
bud e. at Eastport Shell responded on 09/10/2012
It is a shame that this long term Customer did not raise the issue at check out so we could discuss, the owner was available at check out and no mention of being overcharged was raised. The final invoice was $90 less than the approved estimate and may not have allocated diagnosis versus remove and replace properly but was fair and honest as in our service honesty is everything. The car came in with an issue "there is a strange noise under my hood" and the job was squeezed in the day it was brought in even though we had a two day back log we were working off, as the Customer has been a long term Customer. In the long term we hope that the part of our mission statement that states "Quality is always remembered when price is long forgotten" will bring this Customer back.