business image

Eastport Shell

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,034 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
Original Review
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
5
Total ReScores
2.6
ReScore Average
86
Net Promoter Score ®

Business Details

Contact
(410) 268-4555

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:30 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
335 6th St Annapolis, MD 21403-2417
Eastport Shell's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,034 Reviews)

CG
gravatar
Christopher G.
Annapolis, MD
Honda Accord
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2016
verified customer Verified Customer
2002 Honda
Hello. You guys did a nice job fixing the power window, but why didn't you mention that the car would never start up and offer to replace the battery? I'm baffled that you would take $730 and not even bring up the fact that the car wasn't starting!
Not Recommended
All of us a. from Eastport Shell responded on 07/23/2016 07:49 AM

Christopher
Thank you for the compliment on salvaging an attempt at your do it yourself window regulator replacement. In that the electric door lock assembly was broken during this process there was a drain on the battery. However the battery was, in your words, less than two years old, and  we assumed that a good charge would take care of the problem. As we sent you off, we did mention that it was an Interstate Battery with a free two your replacement that we could honor if the battery gave you any further trouble after driving for 20 minutes.

Obviously in this heat wave we are experiencing batteries are at their worst, and heat actually is worse for a battery than winter cold.

If your battery continuing to give you problems starting, please come right in so that we can honor the Interstate no hassle replacement warranty.

Thank you for taking the time to provide your input, as we value our Customers concerns with our service. We hope to see you back soon if the battery is still an issue so we can address your concerns.

bud e. :>)

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.