ReScore Reviews™ (3)

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97% Would Recommend
Latest Review 1 day ago
Review for Eastport Shell
Karin E. on 03/29/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Didn't mention loose screws in first inspection, then charged $50 to tighten"
We took in our car for an inspection and received a list of changes which we made. When we came back for a reinspection, we were told for the first time that some screws on the front fender were loose and were charged $50 to tighten them so we could get the certificate. We should have been told before so that we could make this simple adjustment ourselves.
Vehicle: Honda Civic
Service Date: 03/24/2014
Review Created: 03/29/2014 12:22 PM
bud e. at Eastport Shell responded on 04/15/2014

Karin
We have left you two messages to see what we can do to make you feel better about your service experience here.  In that when we called to inform you that the fender was falling off and told you it would be a half hour job that you could in fact do yourself or have us do it appeared you were in a rush to get it done and wanted it done by us we assumed you understood that we were doing this job with a highly paid technician, as we are not a body shop, and that it would be done in as profesional a manner as possible with the state of your vehicle.  We would desire to treat you in a manner that will keep you coming back for routine service if you would contact us.