Spillman Auto Service


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

154 Reviews

97% Would Recommend
96% Business Response
Latest Review 28 days ago
Gene H. on 08/29/2017
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Gene said the business did a great job and he was in and out.
Category: Service
Service Date: 08/24/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/07/2017

Thank You so much for the great review.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.  Have a great day.

Kenneth L. on 08/28/2017
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Kenneth said this business has poor communication. They seemed to do adequate work, but he wasn't impressed with their lack of commutation. When he went in, he gave a description of the work he wanted done. They took the liberty of doing other services. They looked at solutions that weren't discussed with him and he didn't like the fact that he didn't have control. The costs weren't discussed with him which upset him. The staff worked on the vehicle and they didn't tell him about it. He wasn't upset about the quality of work done, but he wasn't told about it which was wrong. They had difficulties getting some bolts off of his exhaust and instead of telling him they cut it off and welded it back on. They put a starter on it without pre authorization. He should have got a phone call and they made decisions on his behalf and that was unnerving to him. They replaced a couple of lights with new lights and broke one of the covers when they put it on. They were efficient and they did what needed to be done. The service cost way more than what he expected. The staff talked down to him.
Vehicle: Chevrolet Forward Control
Category: Service
Service Date: 08/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Erica E. on 08/25/2017
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Erica said this business did a very good job.
Vehicle: Dodge Challenger
Category: Service
Service Date: 08/22/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 08/29/2017

Thank You for the great review.  We greatly appreciate it.  If there is anything else we can do, please give us a call or text at 816-625-1232.  Have a great day.

Will L. on 08/25/2017
Recommended badge inactive Recommended
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Will said their charges were way too high and he felt overcharged.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 08/22/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Dan S. on 08/23/2017
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Dan said this business gave him good service, and he has no complaints. Everybody was very courteous, and they did a great job.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/07/2017

Thanks for the great review.  It was great seeing you again.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.  Have a great day.

Jethro M. on 08/23/2017
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Jethro said the business took a fairly good amount of time, but the service was still good.
Vehicle: Mercedes-Benz C230
Category: Service
Service Date: 08/18/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/25/2017

Thank You for the review.  We are sorry it took longer than it should have.  We have one tech and he had a vehicle in front of you.  If there is anything else we might be able to do for you, please give us a call or stop by. 

Branden R. on 08/21/2017
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Branden said the business does a great job.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/26/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/12/2017

Thank You Branden for the great review.  It is always a pleasure to see you.  If there is anything else we can do, please give us a call or text at 816-625-1232.  Have a great day.

Josh S. on 08/17/2017
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Josh said the staff was very clear about what was going on. It was good service and he didn't have any problems with it.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 08/24/2017

Thank You Josh for the great review.  If there is anything else we can do for you, please give us a shout at 816-625-1232. Have a great day.

Michael W. on 07/29/2017
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Spoke with Josephine. She said this business was kind. They allowed her recreational vehicle to sit on their parking lot until she was able to resolve it. She is grateful for facilities like them.
Category: Service
Service Date: 07/24/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/25/2017

Thank You for the 5 star review.  We greatly appreciate it.  If there is anything else you may need when traveling this way, please let us know, we will be more than happy to take care of any issues.  

Have a great day and Thank You again for the great reivew. 

Gary G. on 07/28/2017
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Gary said the business did a pretty good job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 07/24/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 07/31/2017

Thank You for the review.  Please let us know what we can do next time to get 5 stars.  We greatly appreciate your business and if there is anything else we can do, please give us a call or text at 816-625-1232.  Have a great day.

Leon B. on 07/28/2017
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Leon said the job was well done and he was happy with it.
Vehicle: Mazda Mazda5
Category: Service
Service Date: 07/07/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/12/2017

Thank You for the great response.  It is always a pleasure to see you and Debra.  If you need anything else, please give us a call or just stop by.  Have a great day.

Martin R. on 07/27/2017
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Martin said this business is very good, and he is very satisfied with what they did.
Category: Service
Service Date: 07/10/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 08/10/2017

Thank you very much for the great review Martin!  We appreciate your business and are here to help in the future.  Have a great day.

Greg, Sherri, Valerie, Mark, Jack

Joan M. on 07/26/2017
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Joan said this business was nice, and very helpful.
Vehicle: Chevrolet Forward Control
Category: Service
Service Date: 07/25/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 07/31/2017

Thank You for the great review.  If there is anything else we can do for you, please let us know.  We are just a phone call or text away.  

James B. on 07/26/2017
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James said the business was able to get his vehicle in and out quickly.
Vehicle: Nissan Altima
Category: Service
Service Date: 07/18/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/20/2017

Thank You for the 5 star review.  We greatly appreciate it.  We are here if you need anything else.  Please give us a call and we will get you taken care of.

Have a great day, and thank you again.

Faye H. on 07/26/2017
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Faye said this business did what she expected them to do.
Vehicle: Saturn SL
Category: Service
Service Date: 07/25/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 09/20/2017

Thank You for the 5 star review.  We greatly appreciate it.  It was great to see you again. If there is anything else we can do for you, please give us a call or just stop by.  

Have a great day & thank you again for the great review

Christine W. on 07/21/2017
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Christine said it was quick service. Everything was explained and done promptly, just like they estimated. The business made accommodations for her transportation during the work.
Vehicle: Dodge Sprinter
Category: Service
Service Date: 07/20/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 07/26/2017

Thank You for the great review.  We greatly appreciate it.  If there is anything else we can do for you, please keep us in mind.  You can always get ahold of us by calling or text at 816-625-1232.  Have a great day.  

Kabbot S. on 07/18/2017
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Kabbot said they did the work he needed. They were fairly quick. There was a waiting area.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 07/14/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 07/24/2017

Thank You for the great review.  If there is anything else we can do for you, please give us a call or text at 816-625-1232.  Hope everyone is staying nice and cool in this hot muggy heat. 

Chad M. on 06/28/2017
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Spoke with Dennis. He said he wanted to thank this business for the great job.
Vehicle: Dodge Avenger
Category: Service
Service Date: 06/27/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 06/29/2017

Thank You for the great review!  We are happy you were satified with our work.  If we help in the future, just stop by, call us, or text us at  (816)625-1232.

Sherri Spillman

Josh H. on 06/19/2017
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Josh said the business was quick and easy. He was quickly in and out.
Vehicle: Nissan Frontier
Category: Service
Service Date: 06/16/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 06/22/2017

Thank You for the 5 star review.  We greatly appreciate it.  If there is anything else we can do please give us a call or text @ 816-625-1232.  Have a great day and a safe 4th of July

James N. on 06/10/2017
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James said the business was very helpful. They were very polite and friendly.
Category: Service
Service Date: 06/09/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Spillman A. at Spillman Auto Service responded on 06/15/2017

Thank You for the great review.  If you should need anything else, please give us a call or stop by.  Have a great day.

Displaying Review 1 - 20 of 154 in total