Conyers, GA 30013
1.3 miles away
Review for Sprayglo Conyers
Roger L. on 06/03/2011
Roger said he rated his overall experience a 2, because there were very noticeable scratches on the plastic bumper. It is on both sides of the bumper, about 1 inch in length. They scratched the bumper, and then painted over the bumper. Then it was also nicked on the bottom. He let the nick issue slide, because it would not be visible. Roger chose not to rate whether or not the repair service was completed on time, because he did not have any body work completed on his vehicle. He purchased after market parts, brought it the business to paint. He inspected the after market parts, before loading the parts on his vehicle when he purchased the parts. As a result of his purchase, they were in good condition. He was satisfied with the quality of the repair, except for the reasons above. The paint was 5 shades different. The paint across the hood was bubbled. There was dirt and hair fibers in the paint across the hood, too. He did not bring his vehicle back, because it was too late, and he lives in the country. The fender repair was in good shape. He wasn't kept adequately informed, because of the reasons above. He was satisfied with the shop's communication in the beginning. However he wasn't satisfied with the shop's communication, when he started talking about the impurities after the repair was completed. The representative wanted to ignore the situation, regarding the reasons above. Roger said the representative could have called, and spoke with him about the scratches and nick on the bumper, along with the paint issues. He would have asked the business to fix it, sand it down, and he would have been happy to pay the business to fix it right. He would not recommend the business for repairs, because of the reasons above. When he called the business for estimates, they had reasonable pricing.
Review Created: 06/03/2011
This review was collected via phone interview by Customer Research Inc.
Jason D. at Sprayglo Conyers responded on 06/13/2011
We always use the manufacturer's color code and mix the paint accordingly. We have no way to verify if the shade of the color is off without having the vehicle to compare them to. When a customer provides parts, we can not accept responsibility for the condition of those parts. Parts are often damaged during transposrt and must be thoroughly inspected upon receiving delivery of them. If you believe that we damaged your parts prior to painting them, please bring them by and I'll be glad examine them to see if that is a possibility. If so, we will do our best to rectify the situation.