business image

Springfield Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,101 Reviews)
70

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
176
Total ReScores
4.6
ReScore Average
70
Net Promoter Score ®

Business Details

About

At Springfield Hyundai, we have an extensive inventory of Hyundai vehicles and our primary concern is the 100% satisfaction of our customers. Springfield Hyundai is one of the premier dealerships in the United States. At Springfield Hyundai, we have an extensive inventory of Hyundai vehicles and our primary concern is the 100% satisfaction of our customers. Springfield Hyundai is one of the premier dealerships in the United States.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(610) 690-4604

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
754 Baltimore Pike Springfield, PA 19064
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,101 Reviews)

CK
gravatar
COLLEEN K.
Pennsylvania
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2013
verified customerVerified Customer
Category: Service
Add on Frivolous Charges
I brought my Santa Fe in for the recall. Chad, the Service Advisor, said that it would be up for inspection in a month and asked if he should do that, too. I agreed and told him that I’d need new brakes (was told that the last time I took my car in for service). They called and quoted me a total price for the inspection, brakes etc. Also, said that I needed wipers, but I buy & change them myself. He said that he could give the wipers for free.

When I reviewed the invoice, they did give me the wipers for free, but charged $36 for the 2 minutes it took to snap them on. They also charged $130 to check the rear brakes, even though I told them I needed new brakes.

Needless to say, I will never take my car to Springfield Hyundai and this will be the last Hyundai I purchase.
Not Recommended
STEVE T M. from Springfield Hyundai responded on 08/09/2013 11:37 AM

Dear Ms. Krautheim

    I am sorry it too so long to respond to this posting. I checked your recipt and found you are mistaken, we did not charge you any labor for install your wipers, wipers and labor were both Free. We also did not charge you for checking rear brakes, you were charged for installing rear brakes labor was $129.95 and parts were $95.00.

I can explain you recipt to you something my service advisor should have went over with you. I appologize. Just wanted to make you aware.

Thank you

Steven Mountes  Service Director

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