ReScore Reviews™ (10)

ReScore
Overall Rating 4.899998/5Overall Rating 4.899998/5Overall Rating 4.899998/5Overall Rating 4.899998/5rating 4.899998
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
97% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Ronald S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I have been using your service department since we bought our first 2002 Sanota and our grand daughters are still driving it."
My wife and I live 17 miles from your dealership and still drive to you because of your service department. They bend over backwards to get things done correctly.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/18/2017 07:07 PM
John W. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall visit"
They did a good job. I have another place that is closer and does just as good a job.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 04:44 PM
Aerial R. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT "
Caring team at Hyundai! Makes people walk in the door feeling welcomed!!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:39 PM
Brad D. at St. Charles Hyundai responded on 08/18/2017

Thank you for the great five star survey, glad we could get your Hyundai in and keep you happy with our service. Hope to see you soon for further routine maintenance.

Thank you, Hyundai service
Brad Dean

Donna N. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Took my Sonata in for 60,000 mile service. Work was efficient and complete. Friendly service
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 06:07 PM
Brad D. at St. Charles Hyundai responded on 08/18/2017

Thank you for the great five star survey, we appreciate all your continued business done with our dealership.

Thank you, Hyundai service
Brad Dean

Anthony R. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good recall experience"
Reliable, comfortable. I have confidence in their work. I do have a big problem with the dealership, though. I got 2 emails from a Joe Ford, and a snail mail addressed to my long dead wife. This pains me. I emailed Joe to cease/desist/apologize after the 2nd email. No response.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 03:32 PM
Brad D. at St. Charles Hyundai responded on 08/18/2017

Thank you for taking the time to fill out your survey on your latest service trip. We greatly appreciate the five star survey, hope to see you soon for further routine maintenance.

Thank you, Hyundai service
Brad Dean

Jessica S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Got in and out fast!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 12:54 PM
Chris J., Service Advisor at St. Charles Hyundai responded on 08/17/2017

Thank you for the positive review! We appreciate your business and look forward to seeing you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Sharon G. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Conscientious, helpful and friendly "
Yes I would recommend this business to anyone. I came here at the recommendation of a friend.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 11:56 AM
Brad D. at St. Charles Hyundai responded on 08/18/2017

Thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership. Hope to see you soon for further routine maintenance.

thank you, Hyundai service
Brad Dean

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Customer Service"
Everyone is so nice and helpful!! Great service!!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 09:17 AM
Brad D. at St. Charles Hyundai responded on 08/18/2017

Thank you for the great five star survey. hope to see you soon for further routine maintenance.

thank you, Hyundai service
Brad Dean

Joseph A. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Service"
They completed the work so fast I couldn't even finish a cup of coffee.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 11:26 AM
Brad D. at St. Charles Hyundai responded on 08/15/2017

Thank you for the great survey, we are glad we could get you in and out so fast for the recall work. Hope to see you soon for routine maintenance.

Thank you, Hyundai service
Brad Dean

Carol A. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"authorized dealer; safe and trustworthy."
again, I trust them.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/15/2017 07:07 AM
Brad D. at St. Charles Hyundai responded on 08/15/2017

Thank you for the great five star survey. We hope to see you soon for further routine maintenance.

Thank you, Hyundai service
Brad Dean

Donald H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional and all recalls were done in a timely manner."
I bought my car here and bring my car here for all service. So happy with this dealership.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/15/2017 02:13 AM
Bob R. at St. Charles Hyundai responded on 08/15/2017

Thanks very much for your continued service with our dealership,
your business is greatly appreciated  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Carisa D. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Excellent and timely service!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/14/2017 08:20 PM
Brad D. at St. Charles Hyundai responded on 08/15/2017

Thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership. Hope to see you soon for further routine maintenance.

Thank you, Hyundai service
Brad Dean

Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and prompt"
Courteous and prompt service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 05:11 PM
Chris J., Service Advisor at St. Charles Hyundai responded on 08/15/2017

Thank you for the positive review! We appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
DONALD M. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast & friendly service"
got a notice of a recall - set an appointment - they found I had another update - got them both done & even washed the car
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/13/2017 07:44 PM
Brad D. at St. Charles Hyundai responded on 08/14/2017

Thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership.

Thank you, Hyundai service
Brad Dean

Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Excellent.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 06:49 PM
Chris J., Service Advisor at St. Charles Hyundai responded on 08/14/2017

Thank you for the positive review!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
George F. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+"
A+
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/12/2017 09:45 AM
Chris J., Service Advisor at St. Charles Hyundai responded on 08/12/2017

Thank you for the positive review! We appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
William J. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful people"
Friendly and fast service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/11/2017 05:10 PM
Bob R. at St. Charles Hyundai responded on 08/14/2017

Thanks for your business it is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Louis G. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous, helpful."
Very good.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/11/2017 06:13 AM
Brad D. at St. Charles Hyundai responded on 08/11/2017

Thank you for the great five star survey, we look forward to your next routine visit with our service department.

Thank you, Hyundai service
Brad Dean

Joann Y. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Efficient "
We always get our Hyundai serviced at St Charles Hyundai. Quick, efficient and friendly.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 08:56 PM
Brad D. at St. Charles Hyundai responded on 08/11/2017

Thank you for taking the time to take our survey on your latest service trip to our dealership, We greatly applicate all your business done with our dealership.

Thank you, Hyundai service
Brad Dean

Christine M. on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Chris Morris"
See my comments on review about not completing work when they saw it
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/09/2017 10:50 AM
Jay B B., Service Manager at St. Charles Hyundai responded on 08/11/2017

Hello,
I'm sorry the foglamp issue was not repaired at you last visit. We are working on getting the parts necessary to repair your car in stock. We need more information to make sure we have the correct parts ready to go, then we can get this taken care of for you. 
Thank You,

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
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