Reviews that include

Warranty 4

Battery 4

Sun Devil Auto 3

Store 3

Key 3

Recent Reviews

David B.

Phoenix, AZ

03/05/2020

UNETHICAL BUSINESS PRACTICES

When my car failed to start because the battery was dead, I called Sun Devil Auto, located at 5104 E Ray Rd, Phoenix, AZ 85044 and asked them if they could help me. I spoke with an employee named "Dave". He told me he would send a tow truck to tow my car to the repair shop of Sun Devil Auto. I asked him how much that would cost me and he replied that he would not charge me for the tow. About 4 hours later, the tow truck driver arrived and used a battery charger to start my car. I then drove to Sun Devil Auto to get the battery replaced. After the battery was replaced, Dave presented me with a bill for $226.63, which I paid. On the following day, I called the Sun Devil Auto store located at 915 S Val Vista Dr, Gilbert, AZ 85296 and spoke with an employee named "Austin". He advised me that the cost, "out the door, including a five year warranty and tax" to replace my battery would be $170.88, a difference of $55.75 between two separate branch offices of the same business. Feeling exploited, I returned to Sun Devil Auto at 5104 E Ray Rd and spoke with Dave about the overcharge for my repair. He tried to tell me that the additional $55.75 he charged me was for a five year warranty on the battery. I told him I did not want the 5 year warranty on the battery and that I would prefer a refund instead of the warranty. He lost his temper and yelled that he would not give me a refund. I told him I would report the incident to Google, at which point he screamed, "Don't try to threaten me!". I then left the Sun Devil Auto store because he was completely out of control and I feared that he might physically assault me.

Not Recommended

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