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Diagnosis 18

Starter 8

Part 8

Procedure 6

Parts 6

Recent Reviews

LORNA D.

Houston, TX

Hummer H3

04/11/2013

Verified Customer

Frustrated

Yesterday when I picked up my truck, after spending $700, it is still doing the same exact thing which is the very reason I took it to you to fix. It is idling rough and before I was a mile away from your shop it was obvious the problem had not been fixed. I wanted you to change the spark plugs and a coil. Since the service engine light was not on you told me the diagnostic code said it was the camshaft actuator solenoid. Well it obviously was not. I took a chance believing you were right and I was wrong. Since the o2 sensor has been replaced and the problem has persisted I want the plugs and one coil replaced. I asked up front if you can diagnose which coil it is that needs to be replaced and Dave said yes. I cannot afford to spend anymore money this month on the truck. I have been in bed sick for a year and finally back to work four weeks ago. I feel like I was taken advantage of and now my truck is still in the same condition before you worked on it.

Not Recommended

Dave S. from The Auto Doc responded on 05/06/2013 06:47 AM

Lorna, Thanks for the opportunity to get your vehicle issue resolved. I understand your frustration as repairs are expensive. I know we had a couple of problems related to your check engine light and sometimes vehicles don`t always reveal all of there problems on the test drive. I am glad that the second visit took care of 100% of the problem at no additional cost. we are ALWAYS ready to go the extra mile to get it right. I appreciate that you revised your review and thanks for the opportunity for a rescore. Any time you need help please call us anytime. Thanks again

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