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The Auto Doc

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(329 Reviews)
-100

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3
Total ReScores
5.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

The Auto Doc is a full service repair and maintenance facility family owned and operated for over 17 years. All of our work is guaranteed for 24 months or 24,000 miles so you can drive with confidence. We treat you with respect and are always looking out for your safety and your vehicles reliability. The Auto Doc is a full service repair and maintenance facility family owned and operated for over 17 years. All of our work is guaranteed for 24 months or 24,000 miles so you can drive with confidence. We treat you with respect and are always looking out for your safety and your vehicles reliability.

Categories
Auto Maintenance, Repair Shop, Auto Repair
Contact
(713) 522-2277

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1208 Montrose Blvd Houston, TX 77019-4218
The Auto Doc's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(329 Reviews)

GW
gravatar
GAIL W.
Houston, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/05/2013
verified customerVerified Customer
Unhappy Customer
I asked the person who phoned to tell my car was ready for pickup, if there were any additional issues. I was told "NO". When I picked up the car, the receipt showed the front struts are weak & worn and I need transmission & brake fluid flushes. Also my check engine light was on immediately. Nothing was discussed with me. Even if your facility does not do this type of work, I should have been told what my additional issues are. Especially since I asked!! I am left now having to take my car to another shop to have this work done. The young man who put my work order in your system was very professional. I hope it was him who gave the assurance that my car was ok.
Not Recommended
Dave S. from The Auto Doc responded on 09/18/2013 12:25 PM

Gail, Dave here at Auto Doc. I`m really sorry for the situation with your vehicle. We have made numerous attempts to contact you both by phone and email to help you but you will not return our calls/emails. Let me help clarify our conversation. We told you that there were no other problems with the system that we worked on ONLY. Your vehicle is 10 years old and most cars with this age and miles have numerous needs. Your car has been well kept and these needs are few compared to most cars this age. I`m sorry your check engine light was on when you left and we can turn it off for no charge. I`m not sure why it is on as we didn`t work in this area but we would be happy to help you with this issue. Gail, we are a complete repair and maintenance facility with AAA rating and a 2 year 24,000 mile warranty on all repairs so please let us take care of this engine light and we would be happy to discuss the other needs with you. Thanks for your business and we are always here to help.

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