Thoroughbred Collision Center-Kent


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

469 Reviews

98% Would Recommend
Latest Review about 2 years ago

Ruslana K. on 11/14/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ruslana said she had a great experience with this business. The repairs were not completed on time because they found additional damage. She did not elaborate on the length of the delay.
Category: Collision
Service Date: 10/29/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.
John C. on 11/13/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said he was very pleased from the beginning to the end of the process of the repairs.
Category: Collision
Service Date: 10/30/2014
Review Created: 11/13/2014
This review was collected via phone interview by Customer Research Inc.
Annette G. on 11/12/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Wayne. He said the business did a good job with the service that was provided.
Category: Collision
Service Date: 10/30/2014
Review Created: 11/12/2014
This review was collected via phone interview by Customer Research Inc.
John J. on 11/12/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
John said everything went well at this business and his agent took time to serve him.
Category: Collision
Service Date: 10/31/2014
Review Created: 11/12/2014
This review was collected via phone interview by Customer Research Inc.
Glen L. on 11/12/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Glen said this business did a good job, it looks like new and he said he is happy with it. There as a couple day delay on his vehicle when he was told it would only be one day and there was no reason given for the delay.
Category: Collision
Service Date: 10/30/2014
Review Created: 11/12/2014
This review was collected via phone interview by Customer Research Inc.
Ken T. on 11/12/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ken said he has had work done there before and they do fantastic work.
Category: Collision
Service Date: 10/31/2014
Review Created: 11/12/2014
This review was collected via phone interview by Customer Research Inc.
Marvella G. on 11/10/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Marvella said someone at the business drove her vehicle and left her with very little gas. She also said the vehicle was not ready when promised because of a parts delay and it took another 5 days for her to get her vehicle.
Category: Collision
Service Date: 10/17/2014
Review Created: 11/10/2014
This review was collected via phone interview by Customer Research Inc.
Brian R. on 11/10/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Brian said his vehicle was not ready when he went to pick it up. He said there was a scratch or chip and the cinder flare was not installed correctly. He said he had to go back to the business to complete the repairs and it took 1 added day for this. He also said he did receive a Starbucks gift card for his inconvenience.
Category: Collision
Service Date: 10/08/2014
Review Created: 11/10/2014
This review was collected via phone interview by Customer Research Inc.
Wendy G. on 11/05/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wendy said she has been to this facility three times and they have always done an excellent job.
Category: Collision
Service Date: 10/23/2014
Review Created: 11/05/2014
This review was collected via phone interview by Customer Research Inc.
Cynthia H. on 11/05/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Cynthia said she was pleased with everything.
Category: Collision
Service Date: 10/09/2014
Review Created: 11/05/2014
This review was collected via phone interview by Customer Research Inc.
Mikaela O. on 11/05/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mikaela said this business was quick.
Category: Collision
Service Date: 10/20/2014
Review Created: 11/05/2014
This review was collected via phone interview by Customer Research Inc.
Gregory L. on 11/03/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gregory said this business has taken care of him twice now and he's pretty happy with both repairs.
Category: Collision
Service Date: 10/06/2014
Review Created: 11/03/2014
This review was collected via phone interview by Customer Research Inc.
Carrie D. on 10/23/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Carrie said this business fixed her vehicle, was easy to work with and she got her vehicle back clean.
Category: Collision
Service Date: 10/16/2014
Review Created: 10/23/2014
This review was collected via phone interview by Customer Research Inc.
Kenneth L. on 10/14/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kenneth said the work was done right. He had nothing to complain about. He heard from others they do a good job.
Category: Collision
Service Date: 09/25/2014
Review Created: 10/14/2014
This review was collected via phone interview by Customer Research Inc.
Steven C. on 10/13/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jerry. He said the business did a good job and the vehicle looks good.
Category: Collision
Service Date: 09/16/2014
Review Created: 10/13/2014
This review was collected via phone interview by Customer Research Inc.
James B. on 10/10/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said this business did what he wanted done. He did say the vehicle was a couple of days late because of the part. There was no insurance company involvement. He found this business on the internet.
Category: Collision
Service Date: 09/29/2014
Review Created: 10/10/2014
This review was collected via phone interview by Customer Research Inc.
Zachary R. on 10/10/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Zachary said this business was fast and did a good job on his vehicle.
Category: Collision
Service Date: 09/26/2014
Review Created: 10/10/2014
This review was collected via phone interview by Customer Research Inc.
Harold G. on 10/09/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Harold said he had his vehicle in there before. They always do good work. They washed the outside of his vehicle and vacuumed on the inside. The place is always clean.
Category: Collision
Service Date: 09/19/2014
Review Created: 10/09/2014
This review was collected via phone interview by Customer Research Inc.
Alison F. on 10/09/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alison said this business did a nice job. She had no problems. The vehicle was one day late due to a miscommunication.
Category: Collision
Service Date: 09/10/2014
Review Created: 10/09/2014
This review was collected via phone interview by Customer Research Inc.
Trinh M. on 10/09/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jeff. He said he is very satisfied and appreciates everything this business has done for him. He stated he was frustrated while waiting for almost an hour for the rental car company to pick him up but one of the employees from this business was kind enough to drive him to there instead of making him wait. There was a about a 4 day wait for the completion of the vehicle due to a parts delay. He said he is very happy with his experience and felt they went above and beyond to ensure he was taken care of.
Category: Collision
Service Date: 09/25/2014
Review Created: 10/09/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 469 in total