Thoroughbred Collision Center-Mill Creek

Reviews (1035)

rating 4.6150562rating 4.6150562rating 4.6150562rating 4.6150562rating 4.6150562

Recommend?
96%

18002 Bothell-Everett Hwy.
Mill Creek, WA 98012
(253) 482-1900
Latest Reviews for Thoroughbred Collision Center-Mill Creek
Spoke with Calpana. She said it was done very nicely and the people are nice. She really likes the service and she is happy about it. They explained everything clearly.
Category: Collision
Service Date: 07/11/2014
Review Created: 07/23/2014
This review was collected via phone interview by Customer Research Inc.
Tamera said this business has good customer service.
Category: Collision
Service Date: 07/08/2014
Review Created: 07/19/2014
This review was collected via phone interview by Customer Research Inc.
Jill said the experience was great and the facility did a good job on the repair. The vehicle was ready one day later than promised. The delay was due to a part not arriving when expected.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/18/2014
This review was collected via phone interview by Customer Research Inc.
Mahdi said it seems as if this business did quality work on his vehicle. Their customer service was good. He was happy with the work they did.
Category: Collision
Service Date: 07/09/2014
Review Created: 07/17/2014
This review was collected via phone interview by Customer Research Inc.
Kathleen said the facility stood by their work and everything was great.
Category: Collision
Service Date: 07/11/2014
Review Created: 07/17/2014
This review was collected via phone interview by Customer Research Inc.
Ken said this business did a really good job and he was very satisfied.
Category: Collision
Service Date: 07/02/2014
Review Created: 07/15/2014
This review was collected via phone interview by Customer Research Inc.
Aaron said the business' turn around time and quality of work in that time was excellent. He would recommend the business to anyone needing body work.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/15/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Rory. He said they fixed the problem in a timely fashion and did very well.
Category: Collision
Service Date: 06/26/2014
Review Created: 07/15/2014
This review was collected via phone interview by Customer Research Inc.
Blythe said the vehicle looks awesome the repair was quick and easy.
Category: Collision
Service Date: 06/26/2014
Review Created: 07/14/2014
This review was collected via phone interview by Customer Research Inc.
Tim said the customer service was great and the body work was amazing. There was a day and a half delay due to the turning signal not matching.
Category: Collision
Service Date: 06/26/2014
Review Created: 07/12/2014
This review was collected via phone interview by Customer Research Inc.
James said he had no issues and his experience was smooth and easy.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/10/2014
This review was collected via phone interview by Customer Research Inc.
Francisco said that he is not completely satisfied with his overall experience, the quality of the body work or the paint work performed because there were broken parts, he had to go back to the business several times, the paint is chipping and the paint on the inside of the door is the wrong color. The business did not repair his vehicle to his satisfaction on the first visit because of the reasons listed above. He said his vehicle was not ready when promised because it was not repaired correctly. He will not recommend them to others based on these reasons.
Category: Collision
Service Date: 06/03/2014
Review Created: 07/09/2014
This review was collected via phone interview by Customer Research Inc.
Peter said the business did a nice job and Danielle kept him informed during the work.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/09/2014
This review was collected via phone interview by Customer Research Inc.
Michelle said this business did a good job. They were very thorough. The window was not closing properly and she had to take it back to get it fixed.
Category: Collision
Service Date: 06/16/2014
Review Created: 07/05/2014
This review was collected via phone interview by Customer Research Inc.
Brandie said everything was seamless. Her vehicle was a day late, but only because she requested something extra for her vehicle and she is very satisfied with everything.
Category: Collision
Service Date: 06/26/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
Carol said it was difficult to find the repair facility because no signs are posted. The repair was completed one day later than promised and she does not really know the reason but she did not mind. The vehicle was returned to her cleaner than before she dropped it off. It was very well vacuumed. She did not know she was supposed to pay the co-payment when she picked up her vehicle and the facility did not accept the American Express card or checks. She thought the insurance company would settle with the facility first and she had already turned in her rental. She said she wished her insurance company would have informed her of this as well as the facility when she dropped off her vehicle.
Category: Collision
Service Date: 06/26/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
Tera said this business did amazing work. Warren Linzy, the person who did the body and paint work, was fabulous, and Danielle, her estimator, was also fabulous and kept her updated. The paint work was beautiful.
Category: Collision
Service Date: 06/24/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
Gary said everything seems to be fine.
Category: Collision
Service Date: 06/24/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
Jeanne said her vehicle looks brand new with shiny new hub caps. This business did a great job and she is very pleased. They even vacuumed it.
Category: Collision
Service Date: 06/24/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
Robert said that they did a good job and it was quick.
Category: Collision
Service Date: 06/23/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1035 in total
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