ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
95% Would Recommend
Latest Review 3 days ago
RAYMON F. on 07/18/2017
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"Tilden"
Andrew, Ernest the Men of Tilden are, once again, top drawer!
Thanks for keeping our ancient motor car running, fellows.
Vehicle: Hyundai Santa Fe
Service Date: 07/05/2017
Review Created: 07/18/2017 09:24 PM
PETRA B. on 07/09/2017
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"Oil change"
As usual the service was great. Inspection done as well. The employees always prompt to take care of the customers.
Vehicle: Ford Taurus
Service Date: 07/08/2017
Review Created: 07/09/2017 08:48 AM
TRAY T. on 07/07/2017
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"Outstanding"
Had several items to be corrected on my Tahoe. Promptly in and out. Andrew is always on top of it, very professional and helpful. Very satisfied.
Vehicle: Chevrolet Tahoe
Service Date: 07/05/2017
Review Created: 07/07/2017 08:22 AM
KRIS L. on 07/05/2017
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"Love this place"
Best place to take your automobile for service!!! Very nice and friendly!!!! Very realiable!!! Keep up the good work!!!
Vehicle: GMC Pickup
Service Date: 07/03/2017
Review Created: 07/05/2017 03:23 PM
WILLIE J. on 07/04/2017
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"Excellent Service "
Excellent service every time
Vehicle: Chevrolet Tahoe
Service Date: 07/03/2017
Review Created: 07/04/2017 08:16 PM
Donovan Q. on 07/01/2017
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Donovan said the business is really good. They said it would take them 45 minutes to get the tires done and they got it done in half the time.
Vehicle: GMC Caballero
Category: Service
Service Date: 06/30/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
GREGG G. on 06/30/2017
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"Fast and efficient"
5 star service
Vehicle: Ford Pickup
Service Date: 06/29/2017
Review Created: 06/30/2017 09:07 PM
Bill W. on 06/26/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"They don't do the work they charge for"
Paid them $600 to clean the EGR ports on my car. 3 return trips because the check engine light keeps coming back on. And the clerk tells me I need to have my EGR Ports cleaned. After I point out I paid to have that done already they finally decide to do it. But taking off work 3 times is not acceptable should have been done the first time. Now I wonder if they change my oil when I take it in.
Service Date: 06/18/2017
Review Created: 06/26/2017 07:43 AM
Andrew P. at Tilden Car Care responded on 06/26/2017

WE ARE VERY DISAPPOINTED TO HEAR ABOUT THIS NEGATIVE EXPERIENCE. I AGREE COMPLETELY THAT YOUR VEHICLE SERVICE WAS MISMANAGED. I APOLOGIZE FOR OUR FAILURE TO PROVIDE YOU WITH THE SERVICE YOU EXPECT AND DESERVE. IF THERE IS ANYTHING WE CAN DO TO MAKE UP FOR THIS PLEASE CONTACT ANDREW AT THE LAS VEGAS TRAIL LOCATION. I WILL DO MY BEST TO ADDRESS YOUR CONCERNS AND OUR SHORT COMINGS SO THAT WE CAN PROVIDE BETTER SERVICE IN THE FUTURE.

APOLOGIES,
ANDREW PEREZ

Raymond B. on 06/26/2017
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Raymond said this business is the best place to visit for service. He is their loyal customer. They have provided good service. They are helpful and they point things out. They have good, professional staff all the way around. He thanked them for their service.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/24/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Samuel B. on 06/23/2017
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Samuel said this business took care of everything in a timely manner. They were helpful and they provided great service. He would go there again.
Vehicle: Hyundai Genesis
Category: Service
Service Date: 06/21/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Steve H. on 06/20/2017
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Steve said this business has the best crew. He really likes Brad.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
JOSE T. on 06/18/2017
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"Professional front dest attendant - good price"
PRO - excellent front desk attendant, very friendly, professional, good price for Front end alignment compared to others.
CON - little longer wait than I expected; recommend handling working on vehicles when people decide to wait there in the store - understand not always possible, but sure it can be done.
Vehicle: Hyundai Sonata
Service Date: 06/17/2017
Review Created: 06/18/2017 08:35 PM
Shawn J. on 06/16/2017
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Shawn said the business was good. They got her in and out in an hour. They are great people and are very friendly.
Vehicle: Nissan Versa
Category: Service
Service Date: 06/13/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Joseph J. on 06/15/2017
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Joseph said they got him right in and out. They finished in 30 minutes.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
GEORGIA K. on 06/09/2017
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"Ford Explorer, Brakes & Upper Control Arms"
Complete Brakes & Rotors all 4 wheels. Excellent job with top quality parts.
Vehicle: Ford Explorer
Service Date: 06/06/2017
Review Created: 06/09/2017 10:27 AM
Jerry M. on 06/09/2017
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Jerry said this business stands by their work.
Vehicle: Kia Soul
Category: Service
Service Date: 06/06/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Johnny B. on 06/09/2017
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Johnny said the business always does a good job.
Vehicle: Isuzu Hombre
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
ISELA P. on 06/05/2017
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"oil change "
Welcoming place. Nice people here. My little one enjoyed the wait =)
Vehicle: Ford Explorer
Service Date: 06/03/2017
Review Created: 06/05/2017 08:57 AM
Modesta M. on 05/23/2017
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Modesta said the business was really good. They were fast.
Vehicle: Nissan Rogue
Category: Service
Service Date: 05/20/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
ERIC W. on 05/22/2017
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"Great as always"
Friendly service. Fast
Vehicle: RAM 1500
Service Date: 05/20/2017
Review Created: 05/22/2017 07:22 AM
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