Review for Titus Will Collision Center
Priscilla S. on 01/22/2013
Priscilla said they exceeded her expectations. They were kind, quick, and efficient. She said they went the extra mile for her and they were wonderful. She said at first she was upset that the insurance company told her to come to this business, but they won her over by doing extra special things and being honest and caring. She had purchased a new license plate because the old one had been ripped off and they drilled the holes out and put it on for her. She said she hasn't found any problems with the quality of the repair. The business did not tell her how long the work would take because they wanted to be very thorough, but she was satisfied with the amount of time they spent on the repairs. She said the vehicle had sustained major damage to the frame, alignment, tires, and steering. She said she drove the vehicle in to this business for the repairs and she could tell it was tilting and she should have had the vehicle towed. This business fixed everything and they replaced the hubcaps as well. She said the estimator was exceedingly thorough and he took extra time, he gave her an initial estimate and told her he would research more because he thought there was more damage. She appreciated the information he gave her. She said she felt like they treated her like family and it helped her relax after the stress of the accident. The personnel were kind, efficient, and professional. They took the time to address her needs, even if they were busy when she called. She said she did not want to go to this business at first because her parents had used them in the past and told her the business would cheat her. She would like to thank the estimator who handled everything for her and this business went above and beyond what she expected.
Service Date: 12/27/2012
Review Created: 01/22/2013
This review was collected via phone interview by Customer Research Inc.