Titus-Will was established in 1938 and is now Washington's largest volume auto group! Titus-Will Hyundai is located in Olympia, WA. Call us today or come by and visit our top-notch Service Department. We are here to help you with all of your vehicle repair and maintenance needs. Titus-Will was established in 1938 and is now Washington's largest volume auto group! Titus-Will Hyundai is located in Olympia, WA. Call us today or come by and visit our top-notch Service Department. We are here to help you with all of your vehicle repair and maintenance needs.
Verified Customer
Dear Melissa, I am sorry to hear that your experiance with us was less than you expected. I see here you first came to us in May of 2014 with a complaint that the vehicle died on you two times while driving and you could smell a burning odor. We inspected and test drove and could not duplicate concern. At that time you had one month left on your Powertrain warranty. We left the repair order open , as it states on your copy, and requested you to report back within 10 days if issue occured again so we could still get powertrain coverage IF it turned out to be a powertrain componant. You returned to us May 2015 , a year later, for a squealing noise from engine area and at that time we found a failure with your a/c compressor. This item is covered for a perior of 5 years OR 60k miles. If this item was found failed on your last visit in 2014 it would NOT have been covered then due to time frame. It was out of warranty coverage back in 2009. I am sorry that we failed on making you feel satisfied with your visit and that you could have gotten better service elsewhere.
Jen Backman
Titus Will Service
But they did recommend $3000 worth of up sell maintenance like headlight cleaning and transmission fluid change for a car with less than 50,000 miles. I would have got better service from a backyard mechanic for less money.