Tonkin Gladstone Hyundai


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

358 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.7142871/5Overall Rating 4.7142871/5Overall Rating 4.7142871/5Overall Rating 4.7142871/5rating 4.7142871
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
92% Would Recommend
100% Business Response
Latest Review 2 days ago
Charlene P. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
The lady at the service center is great
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/20/2017 07:46 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/21/2017

Charlene,
Thank you! I will make sure Karen knows you said that about her!

Verified Customer on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Had a new Hyundai that they performed the first scheduled service for free and fixed a minor warranty issue while I was there!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 11:27 AM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/19/2017

Thank you!

Kimberly C. on 06/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Friendly"
My routine service was performed very quickly, and everyone was so friendly. Made getting an oil change very easy!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/18/2017 12:17 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/19/2017

Kimberly,
Thank you!

Nancy M. on 06/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"oil change and tire rotation"
There was a mistake the first time so i had to bring it back the next day.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/16/2017 06:38 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/19/2017

James,
Thank you!

GEORGE M. at Tonkin Gladstone Hyundai responded on 06/19/2017

Nancy,
I apologize for the mistake made on the initail visit. I'm glad you let us fix our mistake and hope to see you again, thank you.

ROSELYN S. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
Got there a little early, but didn't have to wait, went to lunch and my car was waiting for me when I returned. They washed my car.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/15/2017 03:08 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/15/2017

Roselyn,
Thank you!

BRIAN M. on 06/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service people do a great job explaining what needs to be done, and completing the work without delay.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/15/2017 11:03 AM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/15/2017

Brian,
Thank you!

Larry D. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always ready"
10 says it all
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/14/2017 04:56 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/15/2017

Larry,
Thank you so much!

James R. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"positive experience , very satisfied"
as promised
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/09/2017
Service Type: Repair
Review Created: 06/13/2017 02:47 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/13/2017

James,
Thank you very much!

Jeff P. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out. No wait."
Yes.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 06/09/2017
Service Type: Repair
Review Created: 06/13/2017 12:55 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/13/2017

Jeff,
Thank you so much!

Verified Customer on 06/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Satisfied
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 06/05/2017
Service Type: Maintenance
Review Created: 06/10/2017 04:47 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/12/2017

Thank you very much!

Patrice M. ReScore Review on 06/09/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Communication is Valuable"
George, the service manager, called me regarding an issue I had. He very professionally resolved my problem and was appreciative to hear about how to make his department better. Thanks!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/08/2017 12:24 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Does Anybody Work Here?"
No one to check me in for my appointment. Finally a girl popped her head around the corner and basically did nothing.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/08/2017 12:24 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/08/2017

George Monaco | Service Manager

Tonkin Gladstone Hyundai

19300 S.E. McLoughlin Blvd.

Gladstone,OR 97027

Phone 503.258.5700 | Fax 503.258.5333 | Email gmonaco@tonkin.com

 

William G. on 06/07/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Tired, old facility with no comfortable place to wait."
provided my review on previous page.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/02/2017
Service Type: Repair
Review Created: 06/07/2017 08:20 AM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/08/2017

Lauren,
We appreciate your feedback greatly. We are going to have the building remodeled in the near future which will leave us with a much nicer facility once finished. I hope that we will see you again and that your experience is a better one. Thank you!

Robin D. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest, excellent service at Gladstone Hyundai "
Starting at the front desk the service is always cordial, prompt and efficient.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 06/03/2017
Service Type: Maintenance
Review Created: 06/06/2017 12:36 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/06/2017

Robin,
Thank you very much!

Verified Customer on 06/02/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Car is never fixed first time around"
I have been a loyal customer; purchased 3 Hyundai vehicles. I will not utilize this dealership again
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 05/24/2017
Service Type: Maintenance
Review Created: 06/02/2017 08:44 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/08/2017

George Monaco | Service Manager

Tonkin Gladstone Hyundai

19300 S.E. McLoughlin Blvd.

Gladstone,OR 97027

Phone 503.258.5700 | Fax 503.258.5333 | Email gmonaco@tonkin.com

 

Richard A. on 06/02/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Backed into my car while at the dealer"
It took 2 weeks to do the body work and it wasn't done acceptably and had to be sent back to the body shop.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/31/2017
Service Type: Repair
Review Created: 06/02/2017 01:07 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/06/2017

George Monaco | Service Manager

Tonkin Gladstone Hyundai

19300 S.E. McLoughlin Blvd.

Gladstone,OR 97027

Phone 503.258.5700 | Fax 503.258.5333 | Email gmonaco@tonkin.com

Verified Customer on 06/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work!"
Work was done quickly and staff was super nice.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 05/30/2017
Service Type: Maintenance
Review Created: 06/01/2017 01:05 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/01/2017

Thank you!

Lynne G. on 05/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience and efficiency"
Friendly and warm service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/24/2017
Service Type: Maintenance
Review Created: 05/31/2017 08:36 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/01/2017

Thank you!

Verified Customer ReScore Review on 06/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest serice, good people."
I'll be honest. I didn't like my first trip to Ron a tonkin Hyundai service, but George Monaco heard that I wasn't totally happy, so he and Ryan Dellegrazie, bent over backwards to make everything better than fine. I suspect that they would do this for any customer that runs through their service department. If you have any problem at all with your hyundai, I would highly recommend Ron Tonkin Hyundai, just because of these two.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 05/27/2017
Service Type: Maintenance
Review Created: 05/31/2017 06:42 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"I feel like the service staff is a little arrogant. I asked specific questions about my car and they seemed disinterested in their product, or just plain talking about it. "
I don't care because ron tonkin hyundai service dosent care.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 05/27/2017
Service Type: Maintenance
Review Created: 05/31/2017 06:42 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 06/01/2017

George Monaco | Service Manager

Tonkin Gladstone Hyundai

19300 S.E. McLoughlin Blvd.

Gladstone,OR 97027

Phone 503.258.5700 | Fax 503.258.5333 | Email gmonaco@tonkin.com

GEORGE M. at Tonkin Gladstone Hyundai responded on 06/19/2017

Sterling,
I'm glad we were able to get the issue resolved and thank you so much for your comments! Greatly appreciated!

Nick W. on 05/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer Service"
I believe that the Tonkin Gladstone Hyundai is doing a very good job after their purchase of this group. I am happy with what they are doing and hope that they will continue on this road to customer satisfaction. The customer service was excellent and at this point, the car is running well and that is all I can ask for.
Thank you.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/25/2017
Service Type: Maintenance
Review Created: 05/30/2017 06:10 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 05/31/2017

Thank you!

GEORGE M. at Tonkin Gladstone Hyundai responded on 05/31/2017

Thank you!

Paul E. on 05/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Karen is exceptional
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 05/20/2017
Service Type: Maintenance
Review Created: 05/30/2017 06:05 PM
GEORGE M. at Tonkin Gladstone Hyundai responded on 05/31/2017

Thank you!

Displaying Review 1 - 20 of 358 in total