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Top Performance Automotive Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,107 Reviews)
84

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
9
Total ReScores
3.7
ReScore Average
84
Net Promoter Score ®

Business Details

About

Top Performance Automotive Inc is conveniently located in Vancouver, WA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today. Top Performance Automotive Inc is conveniently located in Vancouver, WA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(360) 833-2281

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2119 SE 192nd Avenue Camas, WA 98607
Top Performance Automotive Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(4,107 Reviews)

EB
gravatar
Everett B.
Vancouver, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/05/2014
verified customerVerified Customer
Average Auto Shop
This was first time in the shop. I was anticipating a great experience. It did not happen. This is how it could have been much better. Have you staff explain to customers how long it will take for their service. Next, a little education goes a ling way--take time to educate the customer on what you do, whether a simple oil change, lube, inspection or ? Give the consumer confidence in your services and attention to detail to protect my vehicle and safety. It would have been for your CS to at least ask how is the car running or perhaps how is your day? A friendly, engaging, CS experience goes a long ways in repeat business. As an oil change customer, your tech adjusted my seat, so it makes sense to put it back in the same position as it was found originally. The other complaint was with how the tech/rep drove my car into the bay--he curbed my tires against the planter rather hard. I witnessed this. No one said anything to me. If your tech/rep does not pay attention and is careless before an oil change, how can I have confidence that services were performed confidently? That is a reasonable question. Here are some other suggestions you may wish to consider. Learn from Oil Can Henry's CS---offer a newspaper or have one available in your lobby. Wash a windshield. Walk a customer out to their car. Offer a glass of water, soda or cup of coffee. Perhaps magazines in your lobby. Offer a clean paper mat to your customer. Do something that a customer will remember and appreciate. I
was underwhelmed at your CS. Offer a couple bucks off the next visit. Do something special to retain customer loyalty. First impressions are everything. Unfortunately, I cannot recommend your shop. I experienced nothing special, unique or warm in my experience that gave me a reason to recommend your
shop.
Not Recommended
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