This was first time in the shop. I was anticipating a great experience. It did not happen. This is how it could have been much better. Have you staff explain to customers how long it will take for their service. Next, a little education goes a ling way--take time to educate the customer on what you do, whether a simple oil change, lube, inspection or ? Give the consumer confidence in your services and attention to detail to protect my vehicle and safety. It would have been for your CS to at least ask how is the car running or perhaps how is your day? A friendly, engaging, CS experience goes a long ways in repeat business. As an oil change customer, your tech adjusted my seat, so it makes sense to put it back in the same position as it was found originally. The other complaint was with how the tech/rep drove my car into the bay--he curbed my tires against the planter rather hard. I witnessed this. No one said anything to me. If your tech/rep does not pay attention and is careless before an oil change, how can I have confidence that services were performed confidently? That is a reasonable question. Here are some other suggestions you may wish to consider. Learn from Oil Can Henry's CS---offer a newspaper or have one available in your lobby. Wash a windshield. Walk a customer out to their car. Offer a glass of water, soda or cup of coffee. Perhaps magazines in your lobby. Offer a clean paper mat to your customer. Do something that a customer will remember and appreciate. I
was underwhelmed at your CS. Offer a couple bucks off the next visit. Do something special to retain customer loyalty. First impressions are everything. Unfortunately, I cannot recommend your shop. I experienced nothing special, unique or warm in my experience that gave me a reason to recommend your
shop.

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Top Performance Automotive Inc

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