Towne Hyundai is here for all of your vehicle maintenance or repair needs! We are located in Denville, NJ, and are convenient from many New Jersey areas, including Rockaway, Dover, Morristown, North Plainfield, Wayne, Sparta, Randolph, and more!! Come see us today to experience our state of the art Service Center! Towne Hyundai is here for all of your vehicle maintenance or repair needs! We are located in Denville, NJ, and are convenient from many New Jersey areas, including Rockaway, Dover, Morristown, North Plainfield, Wayne, Sparta, Randolph, and more!! Come see us today to experience our state of the art Service Center!
I originally came in to do a deal at which we were apart by less than $300. The sales manager felt no need to budge, so I took my business to Wayne Hyundai to do the deal with them.
I wrote a negative review about my experience here and was contacted by Jay the customer experience manager. He asked how they could earn back my business and remove my review in exchange.
A new deal was agreed upon and I took home the car after working with Jose Espinal. As part of this deal, my car was to be delivered with the rubberized floor mats.
Delivery for my car occurred without the floor mats, and was told they would be in by the time I get my plates in. Today, I went to pick up my plates and they had just sent someone to go get the mats.
I sat there for 30 minutes in the middle of my lunch break and still no mats despite having 1 MONTH to have gotten these mats in. I expressed my frustration to Jose and was met with a dismissive attitude. I walked out of the dealership and 10 minutes later driving home, I got a call saying the mats were in and explained that they should have been in once our deal was signed a month ago. He hung up on me.
I do not know if I will be receiving these mats anymore, but the level of customer service and the culture here is poor and it clearly starts at the top. I am disappointed that I wound up giving this small-time dealership my business.