Hello and thank you so much for the feedback. I can certainly understand your dissatisfaction with that length of time. Hopefully you can tell by all of your previous services with us that this is out of the norm for us. Please know we are constantly working on our processes and looking to improve. We always disperse and dispatch our work based on the basis of who arrived first and scheduled appointment times. Please accept my personal apologies for the delay in getting your vehicle back to you. Next time will be better! If you have any additional questions, don't hesitate to call.
Customer Relations Manager
Assistant Service Manager