Toyota of Puyallup


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

8260 Reviews

96% Would Recommend
Latest Review about 14 hours ago
Review for Toyota of Puyallup
JOSEPH C H. on 12/28/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"poor"
not a good visit this time! waited 2hrs and 20 mins for an oil change only to find out they forgot to call my car done in the waiting area so I went up and asked when it would be done and it was sitting for an hour>>>> usually good but not this time
Vehicle: TOYOTA HIGHLANDER
Category: Service
Service Date: 12/28/2015
Review Created: 12/28/2015 06:49 PM
Rich C. at Toyota of Puyallup responded on 12/29/2015

Hello and thank you so much for the feedback.  I apologize for the delay!  We need to do a better job of periodically checking in to our waiting area and I'm disappointed we let you down this time.  Please know that we are working hard to improve and meet the time expectations of our customers.  Next time in will be better, I can assure you!  Please contact me directly if you need any further assistance.

Sincerely,

Rich Conley
Toyota of Puyallup Customer Relations Manager