Toyota of Puyallup


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

8271 Reviews

96% Would Recommend
Latest Review about 8 hours ago
Review for Toyota of Puyallup
ERIN D. on 01/07/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Unhappy about the grease on my car mats and not vacuuming it very well when its a complimentary service."
I get mad every time they vacuum my car.Its never done very well and I get very angry when they leave grease on my car mats.I have to re ask them to clean it almost every time.They don't lay mats down when they do my service. It should be a automatic.
Vehicle: TOYOTA SIENNA
Category: Service
Service Date: 01/05/2016
Review Created: 01/07/2016 12:51 PM
Rich C. at Toyota of Puyallup responded on 01/08/2016

Hello and thank you so much for the feedback.  I apologize that we have failed to meet your expectations.  Please know that we take great pride in the services we provide for our customers so I will be sure to let our crew know that the cleanliness of the vehicle is paramount.  If there is anything else I can do for you, please don't hesitate to contact me personally.  I appreciate your business and am sorry again we were not up to snuff this time. 

Sincerely,

Rich Conley
Toyota of Puyallup Customer Relations Manager