Thank you for taking the time to let us know about your concerns. I can appreciate the time that you lost and I apologize we created this type of a concern for you. Honoring our time commitments is a continous area of focus for us - we want to be perfect when it comes to that! We could have and should have done better for you this past Saturday. On Saturdays, we have senior staff on hand that are our acting "field generals" and they should have been involved in hearing your concerns. I will make sure that the remaining people on our front lines know to never turn away a customer with a concern! We have no excuses on this and need to do better for you next time. If there is anything I can do to turn this situation around for you, please don't hesitate to contact me personally. Our goal is continuous improvement in all areas of our operations! Please accept my continued apologies and thanks for your business.
Toyota of Puyallup Customer Relations Manager