Toyota of Puyallup

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8058 Reviews

96% Would Recommend
Latest Review about 13 hours ago
Review for Toyota of Puyallup
KATHY S. on 02/29/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Oil change"
The last two oil changes the bolts have been left off (and are missing) from my air filter. I would like Toyota of Puyallup to replace them.
Kathy 253-677-3403
Category: Service
Service Date: 02/27/2016
Review Created: 02/29/2016 06:37 AM
Rich C. at Toyota of Puyallup responded on 02/29/2016

Hello and thank you for the feedback.  We really appreciate it!  Hopefully, you have heard directly from your Service Advisor, Jared, regarding this situation.  I apologize for the mistake!  We are happy to replace the missing bolts on your air cleaner box.  If easier for you, we'll mail them directly to you so you don't have to make a separate trip.  If you haven't heard from Jared, or if you have any additional questions, please don't hesitate to contact me personally.  I'm sorry again and thank you for your business with us!


Rich Conley
Toyota of Puyallup Customer Relations