Toyota of Puyallup

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Review for Toyota of Puyallup
DOUGLAS V. on 03/23/2016
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"They pushed me to buy a car with options I didn't need or want"
We emailed them with specifically what we wanted. Every option. But they kept coming back and saying they couldn't get just that car, and kept offering a "similar" car with more options and more money. I don't like that tactic at all.
Category: Sales
Sales Date: 03/21/2016
Review Created: 03/23/2016 08:23 AM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/23/2016

Hi Mr. Vandebrake,

I’m sorry you feel we used a “tactic” to earn your business. Darin and the person you contacted in the Internet Department explained that Toyota builds each model with different trim level packages – we aren’t able to take items out of a package. You chose to upgrade to the Limited model because it had more of the items you were looking for. We hope we you don’t feel like we forced you to do anything….we sincerely thought you were happy with the Tundra you asked us to locate for you. Please contact us if you’d like to discuss this further. Thank you for your business!

Kerry Sawyer
President & General Manager
Toyota of Puyallup