Review for Toyota of Puyallup
CONNIE R B. on 06/30/2014
"The service and cost for new tires was excellent."
The free loaner car, a new Camry as promised since I was in the market for a new one, turned out to be a Chev Sonic that was dirty! The Enterprise agent did not represent your dealership in a manner in which I am accustomed. Furthermore, there was a new Camry loaner sitting in the drive through bay at the time I arrived, which was not offered to me. As a loyal customer for 20+ years, I did not feel that loyalty was valued. I believe it would be in your best interest, if you are going to offer loaners to only use Toyotas, since that is what customers expect and, provides an opportunity to drive a new model and possibly buy a new one.
Vehicle: TOYOTA HIGHLANDER
Service Date: 06/27/2014
Review Created: 06/30/2014 09:15 AM