Toyota of Puyallup

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8069 Reviews

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Latest Review 7 minutes ago
Review for Toyota of Puyallup
MARGARET D M. on 08/19/2014
Overall Rating 1/5rating 1rating 1rating 1rating 1
"regular service "
I had our Prius serviced Friday p.m. I waited an hour & a half & then checked to see when the car would be ready. I had been called an hour before but I didn't hear it. There must be a better way.
Category: Service
Service Date: 08/15/2014
Review Created: 08/19/2014 07:09 PM
Rich C. at Toyota of Puyallup responded on 08/20/2014

Hello and thank you so much for the feedback.  We really appreciate it!  We've actually used this to create some new policies to help ensure that we recheck for customer's that we initially cannot find in the waiting room.  Please accept our apologies and know that we are working very hard to make sure this doesn't happen in the future.   We appreciate your business and look forward to seeing you again at your next service.


Rich Conley
Assistant Service Manager
Customer Relations Manager