Hello Steven -
Thank you for the reply. I can certainly address this concern for you. If we need to redo portions of the car wash, I'm happy to do so. We expect our car wash team to perform at the same level as our mechanics and service advisors. I apologize for the deficiency and I'm happy to make it right. Please contact me and I'll assist in any way I can.
Thank you for your patronage and for letting us know of your concerns.
Assistant Service Manager
Customer Relations Manager