I’m writing in regards to your recent service visit on February 16th. Thank you for taking the time to give us your feedback. I attempted to call you on the phone number we have on file, xxx.xxx.xxxx, but that number is disconnected. May we please have your updated contact information?
Please accept my apologies for how things turned out this time! I sincerely hope you know, based on your history with our dealership, that this is not how we typically operate! In light of this, we are currently looking at ways of improving our appointment system and how it pertains to our midday scheduling. Bottom line, we never want to have a situation arise where our customer’s expectations are not met.
I’d really like the opportunity to make this right for you. We really appreciate your feedback. Although we are not perfect, we have the fullest intentions of providing excellent service to every customer, every time.
I look forward to hearing back from you.
Customer Relations Manager/Assistant Service Manager