Tri-Cities Automotive Repair LLC


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

26 Reviews

100% Would Recommend
Latest Review 3 months ago

RAY S. on 07/04/2017
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"Great visit"
Got my account recharge, great experience
Vehicle: Ford Explorer Sport Trac
Service Date: 07/03/2017
Review Created: 07/04/2017 09:14 PM
NANCY B. on 06/29/2017
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"Great Service"
I was traveling from Spokane WA to Albany OR when I hit Kennewick my breaks went out... I went to the parts store to get brake fluid the gentleman Travis helped me put it in then wanted me to pump the brakes, it wasn't working.. He walked around my car and then showed me that all the brake fluid was on the ground. He said I should go over across the road to Tri-Cities Automotive Repair. The moment they opened they were super friendly and got on it right away.. everyone was very helpful they kept me in the loop on what was going on and had me on my way in no time and the cost wasn't all that bad.
Vehicle: Cadillac DeVille
Service Date: 06/16/2017
Review Created: 06/29/2017 02:03 PM
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 07/03/2017

Thank you for the kind words, glad we could get you back on the road, quickly.

TIM SMAHTERS
MANAGER
509-735-1616
RINA A. on 12/07/2016
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"AWESOME"
The people here do their best in accommodating your needs and do great work. They are up front and honest.
Vehicle: Toyota RAV4
Service Date: 12/05/2016
Review Created: 12/07/2016 09:42 AM
LAURA K. on 11/04/2016
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"The staff and quality of service"
Tim and his staff will take great care of you. They are friendly and knowledgeable.
Vehicle: RAM Pickup
Service Date: 11/03/2016
Review Created: 11/04/2016 06:47 AM
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 11/04/2016

Thank you for your business we enjoyed working with you and your family. If you're ever in town again feel free to stop by and say hi.

TIM SMAHTERS
MANAGER
509-735-1616
Heath R. on 10/31/2016
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Heath said they did a good job and they stand behind their work.
Vehicle: Nissan Pickup
Category: Service
Service Date: 10/27/2016
Review Created: 10/31/2016
This review was collected via phone interview by Customer Research Inc.
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 11/04/2016

Thank you for your support in our business.

TIM SMAHTERS
MANAGER
509-735-1616
Mike H. on 10/22/2016
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Mike said he knows the owner of the business.
Vehicle: Ford F-150
Category: Service
Service Date: 10/05/2016
Review Created: 10/22/2016
This review was collected via phone interview by Customer Research Inc.
J.J. M. on 10/21/2016
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JJ said this business had great service.
Vehicle: Dodge Dakota
Category: Service
Service Date: 10/04/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Kathy F. on 10/15/2016
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Kathy said the business was efficient and fast and very friendly.
Vehicle: Buick Century
Category: Service
Service Date: 10/12/2016
Review Created: 10/15/2016
This review was collected via phone interview by Customer Research Inc.
Mark B. on 09/29/2016
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Mark said the business got him right in for service. When his vehicle had the same problem he came back and they got it repaired right away. They did good work.
Vehicle: Cadillac Escalade ESV
Category: Service
Service Date: 09/15/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Jason E. on 09/17/2016
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Jason said the business has staff that is friendly. He said the owner is a good guy and the owner kept him up to date on what was being done on his vehicle.
Vehicle: Honda CR-V
Category: Service
Service Date: 09/14/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Payton O. on 09/08/2016
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Payton said the business was really fast.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/02/2016
Review Created: 09/08/2016
This review was collected via phone interview by Customer Research Inc.
Matthew A. on 08/31/2016
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Matthew said this business did what he needed them to do.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/26/2016
Review Created: 08/31/2016
This review was collected via phone interview by Customer Research Inc.
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 09/02/2016

Thank you for the great review,  but mostly have a safe and trouble free trip, back to California! 

TIM SMAHTERS
MANAGER
509-735-1616
Lorena W. on 08/22/2016
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Lorena said she really liked this business. She said she felt they were honest, did a good job providing service and were reasonably priced. She would definitely recommend them.
Vehicle: Ford Explorer
Category: Service
Service Date: 08/18/2016
Review Created: 08/22/2016
This review was collected via phone interview by Customer Research Inc.
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 08/31/2016

THANK YOU FOR YOUR BUSINESS WE LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE. IF YOU HAVE ANY QUESTION PLEASE FEEL FREE TO CALL US.

TIM SMAHTERS
OWNER
509-735-1616
Debra W. on 08/15/2016
Overall Rating 1/5rating 1rating 1rating 1rating 1
Debra said she absolutely loves Shannon, the service manager. She said she is not happy with the service she recently received. She was told she needed a new battery. She purchased a battery and drove away. Within the day, smoke started coming out of the engine. The vehicle wouldn't start. She had it towed back to the business. She is hoping they diagnose the problem accurately and repair her vehicle. As of now the service has been lousy.
Vehicle: Kia Sorento
Category: Service
Service Date: 08/11/2016
Review Created: 08/15/2016
This review was collected via phone interview by Customer Research Inc.
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 08/17/2016

We are sorry for our poor performance, and wish to have you come back or call to correct this issue. Thank you

TIM SMATHERS
MANAGER
509-735-1616
Matt C. on 08/12/2016
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Matt said the business did a good job and they finished in timely manner.
Vehicle: Honda Civic
Category: Service
Service Date: 08/09/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
Heath R. on 08/12/2016
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Heath said the business treats him right every time.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/19/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
Paul K. on 08/09/2016
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Spoke with Marl. She said they did a good job.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 08/05/2016
Review Created: 08/09/2016
This review was collected via phone interview by Customer Research Inc.
PAUL L. on 08/08/2016
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"Highly recommended. "
Extremely good to work with. Clearly communicated problems, solutions and costs up front, and worked with us even though we are from far out of town thank you!
Vehicle: Ford Excursion
Service Date: 08/05/2016
Review Created: 08/08/2016 07:24 AM
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 08/09/2016


WE ARE PLEASED TO HEAR HOW WELL THE SERVICE WAS FOR YOU. THANK YOU FOR CHOOSING TRI-CITIES AUTOMOTIVE REPAIR LLC. WE LOOK FORWARD TO HELPING YOU OUT ANY TIME YOU'RE BACK IN THE AREA.

TIM SMAHTERS
OWNER
509-735-1616
Nakayla J. on 08/06/2016
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Nakayla aid she has been there two times and has been very satisfied.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 08/02/2016
Review Created: 08/06/2016
This review was collected via phone interview by Customer Research Inc.
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 08/09/2016

WE WANT TO SAY THANK YOU FOR CHOOSING TRI-CITIES AUTOMOTIVE REPAIR LLC. WE WERE PLEASED TO HELP YOU GET BACK ON THE ROAD SAFELY. WE LOOK FORWARD TO YOUR NEXT VISIT WITH US.

TIM SMAHTERS
OWNER
509-735-1616
Diana H. on 07/22/2016
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Diana said this business provided fantastic service. They have dealt with several of her issues, and she has found them to have always done their service expeditiously and within affordable means. She also noted that they were both friendly and knowledgeable.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 07/15/2016
Review Created: 07/22/2016
This review was collected via phone interview by Customer Research Inc.
Tim S., MANAGER at Tri-Cities Automotive Repair LLC responded on 08/09/2016

WE ARE HAPPY TO HEAR HOW WELL THE SERVICES WAS HERE AT TRI-CITIES AUTOMOTIVE REPAIR LLC. WE LOOK FORWARD TO HELPING YOU OUT IN THE FUTURE.

TIM SMAHTERS
OWNER
509-735-1616
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