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Tustin Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,040 Reviews)
79

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
235
Total ReScores
4.7
ReScore Average
79
Net Promoter Score ®

Business Details

About

Tustin Hyundai will promise you that you will be greeted with excellent customer service and is your premier Orange County Hyundai dealer. Our service and repair center will take care of you when it comes to the performance and care of your vehicle. Tustin Hyundai will promise you that you will be greeted with excellent customer service and is your premier Orange County Hyundai dealer. Our service and repair center will take care of you when it comes to the performance and care of your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(888) 237-6754

Business Hours

Mon
9:00 AM - 9:00 PM
Tue
9:00 AM - 9:00 PM
Wed
9:00 AM - 9:00 PM
Thu
9:00 AM - 9:00 PM
Fri
9:00 AM - 9:00 PM
Sat
9:00 AM - 9:00 PM
Sun
10:00 AM - 7:00 PM
* Pacific Time (Us & Canada)
16 Auto Center Drive Tustin, CA 92782
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,040 Reviews)

BM
gravatar
BENJAMIN M.
Cerritos, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Been coming here for years but never a great experience
I have come here about 5 or 6 times for service and most of the time this dealership is very slow with work. Just a simple oil change often takes one hour and they always take longer than initially quotes. There are several shopping areas in the area to visit while waiting, but unfortunately most are just out of the range of the free shuttle service, which is kind of silly. On the plus side, the staff is always extremely friendly. If it wasn't for the free oil changes, I definitely wouldn't come here.
Not Recommended
Linda N. from Tustin Hyundai responded on 10/11/2013 11:52 AM

Benjamin,
Your feedback is very important to us.  Thank you for taking the time to submit it.
We do apologize for the length of time and are working on hiring and training more employees to reduce that situation.  We will also be discussing with our current staff the importance of keeping their quote times accurate.
We value your business, and your friendship and sincerely hope you'll continue to stay with us as we grow.

With warm regards,

Lynda Nelson, Director Customer Affairs
Tustin Hyundai

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