Ultimate Automotive Group


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

103 Reviews

100% Would Recommend
Latest Review about 2 years ago

Lowell T. on 08/25/2015
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Spoke with LaDonna. She said this business was very helpful.
Vehicle: Volvo XC60
Category: Service
Service Date: 07/30/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
STEPHANIE G. on 07/22/2015
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"Convenient, prompt, reliable and friendly"
I had $4,000 in repairs. Much needed maintence. I would have appreciated a car wash upon pickup. I know other dealers do that for as little as an oil change. So maybe it's sounds petty but it would be a nice business practice for extensive costs that are incurred. Makes the patron feel good to leave in a clean and now even safer vehichle. The mechanics do a great job. Been a customer for over 10 years.
Vehicle: BMW 330Ci
Service Date: 06/24/2015
Review Created: 07/22/2015 05:30 PM
Linda B. on 07/21/2015
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Linda said this business has good service and that the employees are honest, caring, and eager to please.
Vehicle: BMW Z3
Category: Service
Service Date: 07/15/2015
Review Created: 07/21/2015
This review was collected via phone interview by Customer Research Inc.
MARTIN S. on 07/20/2015
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"The great staff there"
Good service as always and friendly staff. Very informative and a loan car if you want.
Vehicle: Dodge Sprinter
Service Date: 07/20/2015
Review Created: 07/20/2015 07:55 PM
John S. on 07/16/2015
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John said this business was the only business that would service his BMW. The employees were really friendly and kind.
Vehicle: BMW 335i
Category: Service
Service Date: 06/30/2015
Review Created: 07/16/2015
This review was collected via phone interview by Customer Research Inc.
BILL P. on 07/14/2015
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"First service for my BMW"
This was the first time I have had work done on my BMW 135i at U.A.G. Everything went as planned, and I was treated in a highly professional manner.
Thanks.
Vehicle: BMW 135i
Service Date: 07/10/2015
Review Created: 07/14/2015 07:51 PM
Levi G. on 07/13/2015
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Levi said the business exceeded his expectations.
Vehicle: Ford Pickup
Category: Service
Service Date: 07/03/2015
Review Created: 07/13/2015
This review was collected via phone interview by Customer Research Inc.
SUSAN L. on 07/10/2015
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"Fast and Friendly Service"
Dropped my car off to have the oil changed and they called 2 hours later saying it was ready. The people are very friendly to deal with.
Vehicle: Nissan Altima
Service Date: 07/09/2015
Review Created: 07/10/2015 02:50 PM
Allen A. on 07/09/2015
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Allen said this business does a good job. They are polite, quick, and honest.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/08/2015
Review Created: 07/09/2015
This review was collected via phone interview by Customer Research Inc.
Ed W. on 07/09/2015
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Ed said they treated him nicely. They did a good job and he came away happy. He said he knows Chris.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/06/2015
Review Created: 07/09/2015
This review was collected via phone interview by Customer Research Inc.
Jamie W. on 07/09/2015
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Spoke with Amy. She said she was at the business for over an hour.
Vehicle: GMC Acadia
Category: Service
Service Date: 07/07/2015
Review Created: 07/09/2015
This review was collected via phone interview by Customer Research Inc.
David Y. on 07/09/2015
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David said he has used the business for years and is satisfied with them. The mechanic was courteous and professional and did not find any problems that did not exist.
Vehicle: Mercedes-Benz 300E
Category: Service
Service Date: 07/07/2015
Review Created: 07/09/2015
This review was collected via phone interview by Customer Research Inc.
ABEL B. on 07/06/2015
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Detail"
Poor detai job. Told carpets was shampooed but no evidence it was because ice cream stain still there and carpets were completely dry. Bugs on license plate. Car smelled bad when I got it back. Crumbs still present in seat cushions. Wheels and exhaust still dirty. Mike agreed poor job the day after but with that said UA has been great and Mike is great. The detail for me on that day was poor.
I would not recommend the detail service but the Auto service and customer service at UA is great.
Vehicle: Porsche 911
Service Date: 06/24/2015
Review Created: 07/06/2015 04:28 AM
TOM S. on 07/04/2015
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"Awesome as always"
UAG did exactly what they said they would do, when they said they would do it, and practically in the exact amount of time that they said they would do it. What's not to like about that kind of service? This is my 4th time here over they years, and it has always been the same! Congrats on a good business practice.
Vehicle: Honda Fit
Service Date: 07/02/2015
Review Created: 07/04/2015 06:08 AM
JEREMY M. on 07/03/2015
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"Very car and people minded."
I think I answered this, however, I will do it again! We had a successful oil change. The office was kind enough to change the tv channel to cartoons for my grandchildren. They were thrilled. They had books in hand but secretly looked above the books at the entertainment!
Vehicle: Mercedes-Benz E350
Service Date: 06/03/2015
Review Created: 07/03/2015 11:27 AM
Franco S. on 06/25/2015
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Spoke with Marcella. She said the people at this business were friendly and wonderful to work with.
Vehicle: MINI Cooper
Category: Service
Service Date: 06/24/2015
Review Created: 06/25/2015
This review was collected via phone interview by Customer Research Inc.
Lindsey A. on 06/25/2015
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Lindsey said they were incredibly quick with the service. The staff was nice and friendly and she really appreciates how affordable the repairs were.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/10/2015
Review Created: 06/25/2015
This review was collected via phone interview by Customer Research Inc.
Donald S. on 06/24/2015
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Donald said he still has a few concerns regarding two issues with the vehicle. The transmission is still a little rough, although it has been checked out. The driver's seat started working, but has since stopped working. The overall treatment and concern shown by this business is always enough to satisfy him.
Vehicle: Mercedes-Benz CLS55
Category: Service
Service Date: 06/12/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
Paul B. on 06/24/2015
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Paul said this business did a great job.
Vehicle: Cadillac CTS
Category: Service
Service Date: 06/22/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
Phillip N. on 06/22/2015
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Phillip said they did a great job and the work turned out amazing.
Vehicle: BMW 335i
Category: Service
Service Date: 06/12/2015
Review Created: 06/22/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 103 in total