ReScore Reviews™ (70)

ReScore
Overall Rating 3.8285721/5Overall Rating 3.8285721/5Overall Rating 3.8285721/5rating 3.8285721rating 3.8285721
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
91% Would Recommend
100% Business Response
Latest Review 1 day ago
Elsy R. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"La atención es muy buena felicidades "
Muy bien el servicio y la atención gracias
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/26/2017 03:14 PM
Diannette C. at Universal Hyundai responded on 07/27/2017

Hello Elsy,

Thank you for taking the time to fill out our review it really means alot to us.

Service Department

Tamara I. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Everytime I get my car service, I always ask for Rhoda. She's the best.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 06/29/2017
Service Type: Repair
Review Created: 07/25/2017 05:25 PM
Diannette C. at Universal Hyundai responded on 07/27/2017

Hello Tamara,

Thank you for taking the time to fill out our review it really means alot to us.

Service Department

Verified Customer on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Everything on time
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/20/2017 05:46 PM
Diannette C. at Universal Hyundai responded on 07/21/2017

Hello,

Thank you for taking the time to fill out our review it really means alot to us.

Service Department

Alexa O. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
Always happy with my visit!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/20/2017 05:09 PM
Diannette C. at Universal Hyundai responded on 07/21/2017

Hello Alexa,

Thank you for taking the time to fill out our review we really appreciate it.

Service Department

George L. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"30000 mile service"
Greg Gilbert is a great service advisor and took care of all my needs
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/20/2017 07:10 AM
Diannette C. at Universal Hyundai responded on 07/20/2017

Hello George,

Thank you for taking the time to fill out our review it really means alot to us. We are glad to hear that Greg was able to provided you with you truly expectional service.

Service Department

Shaila S. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time"
Satisfied
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/19/2017 06:59 PM
Diannette C. at Universal Hyundai responded on 07/20/2017

Hello Shaila,

Thank you for taking the time to fill out our review it really means alot to us.

Service Department

Michael O. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Carlos Did Grat Work On My Car-- Oil Change And Brakes
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/19/2017 06:01 PM
Diannette C. at Universal Hyundai responded on 07/20/2017

Hello Michael,

Thank you for taking the time to fill out our review it really means alot to us. We are glad to hear that Carlos was able to provided you with truly expectional service.

Service Department

Linda S. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Andres my service advisor"
And this service advisor he always takes care of me and provides the best customer service.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/19/2017 02:53 PM
Diannette C. at Universal Hyundai responded on 07/20/2017

Hello Linda,

Thank you for taking the time to fill out our review it really means alot to us. We are glad to hear that Andres was able to provided you with truly expectional service.

Service Department

Verified Customer on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
Treat you right without all the extra stuff. Gets straight to the point and listens to concerns when pulling up.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/19/2017 11:33 AM
Diannette C. at Universal Hyundai responded on 07/20/2017

Hello,

Thank you for taking the time to fill out our review it really means alot to us.

Service Department

Marixsa D. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The personal touch and Ian going above and beyond
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 06:33 PM
Diannette C. at Universal Hyundai responded on 07/19/2017

Hello Marixsa,

Thank you for taking the time to fill out our review. We are happy to hear that Ian was able to provided you with truly expectional service.

Service Department

Denoza L. on 07/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First time for everything, even good service..."
I prefer not to request update on my vehicle progress or completion. I'd have rather the service associate inform me in a timely manner while the customer is waiting. Also, the service area was completely crowded and I did have to wait to be initially attended to; perhaps those with appointments need to have a different lane to get the immediate attention rather than waiting while someone without an appointment is getting attended to ahead of time. Otherwise, the wait wasn't too long during the service thankfully.. But FYI, I'd requested a part for the car steering wheel and it was never relayed to me neither was I contacted on its arrival to be replaced for my car.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/18/2017 06:15 PM
Diannette C. at Universal Hyundai responded on 07/19/2017

Hello Denoza,

Thank you for taking the time to fill out our review it really means alot to us. We tried to reach out to you to get more information about your visit, when ever you can please feel free to contact us at 407-930-1836.

Service Department

Kathryn M. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Continued excellent service"
I have been a customer at Universal Hyundai since 2005 and have always received excellent care. I am happy to continue as a customer.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 01:05 PM
Diannette C. at Universal Hyundai responded on 07/19/2017

Hello Kathryn,

Thank you for taking the time to fill out our review it really means alot to us. We see you have been a loyal customer to us for a long time.

Service Department

William D. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
all ways is a good service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/18/2017 11:41 AM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello William,

Thank you for taking the time to fill out our review we really appreciate it.

Service Department

Ricardo R. ReScore Review on 07/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great follow up from service dept. "
Quick responce from service dept. Concerns and issues resolved to satisfaction. Advisor was great.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 08:10 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"long wait for simple oil change (2 hours)"
Last visit tech soiled car seat. Had to return n get cleaned. This visit took 2 hours (w/appt.) For simple oil change. Didn't even offer complimentary car wash.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 08:10 AM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello Ricardo,

Thank you for taking the time to fill out our review it really means alot to us, We would like to apologize for the inconvenience you had here with us. We reached out to you got more information upon your visit. If you have any question please feel free to call us at 407-930-1836.

Service Department

Marisol T. on 07/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Your staff is excellent"
Thank you to the gentlemen that handled my vehicle and attended to me with exceptional customer service.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/01/2017
Service Type: Maintenance
Review Created: 07/18/2017 07:49 AM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello Marisol,

Thank you for taking the time to fill out our review it really means alot to us. Thank you for being a truly expectional customer to us.

Service Department

Keith M. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Andres takes care of me whenever I bring my vehicle for service!!!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 06:46 AM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello Keith,

Thank you for taking the time to fill out our review it really alot to us.

Service Department

KRISTIN A. on 07/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great place"
The staff here is always super friendly and accommodating. I love my Hyundai and these guys keep everything up to speed!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/17/2017 06:34 PM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello Kristin,

Thank you for taking the time to fill out our review it really means alot to us.

Service Department

Franklyn E. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/17/2017 04:12 PM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello Franklyn,

Thank you for taking the time to fill out our review it really means alot to us.

Service Department

Liviu M. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Carlos was very helpful. Great job
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/17/2017 02:10 PM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello Liviu,

Thank you for taking the time to fill out our review we are really appreciate it.

Service Department

Madeline V. on 07/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Good and timely service
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 07/17/2017 01:20 PM
Diannette C. at Universal Hyundai responded on 07/18/2017

Hello Madeline,

Thank you for taking the time to fill out our review we really appreciate it.

Service Department

Displaying Review 1 - 20 of 3562 in total