I spent 2 1/2 hours watching your service man have lunch while waiting for my car only to have him reject the car for a motor mount, tire & exhaust issue. I got a quote for $800 and was able to get it fixed for $350 elsewhere. I came back after the repair waited another two hours to only be rejected again for a crack in my windshield. The crack was not noted in the first inspection - so I had to get it fixed but am very unsatisfied and will never come to your business again. I have three cars and have used you in the past however, with this experience my relationship with you is over and I will tell everyone I know how unprofessional you are and not to come there.
Not Recommended
Larry N. from Virginia Tire and Auto of South Riding responded on 11/19/2013 12:08 PM
Nancy, We do appoligence for the inconveniance, I would like to offer you a $50 gift certificate that I will be mailing to your home.
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